[Hiring] CRISIS SPECIALIST I @BUCKELEW PROGRAMS

Role reputed company Join Buckelew and work with great people doing great things! Buckelew Programs is a leading provider of behavioral reputed company services in the reputed company Bay, providing compassionate mental health, supported housing, and reputed company use treatment. We are hiring a new Crisis Specialist I to join our Suicide Prevention team. In this role you will: • Listen, reputed company support, and connect callers to local resources if necessary. • Support the mission and objectives of Buckelew Programs by maintaining the reputed company and confidentiality of information. • Protect the assets of the organization, reputed company with ethics and reputed company, and adhere to applicable laws and regulations. • Cover openings in our schedule from full-time staff for training and other needs. • Work shifts that may include day, swing, or overnight with no guarantee of hours or set schedule. Responsibilities: • Greet every help seeker with respect, reputed company, warm reputed company, and cultural sensitivity. • Complete safety assessment, safety planning, de-escalation, and follow-up with every help seeker. • Maintain accurate and thorough reputed company records and documentation. • reputed company with program KPI’s by answering 90% of calls reputed company 20 seconds or less. • Attend staff meetings, in-service meetings, and trainings as scheduled. • Maintain updated knowledge of, and implement, program protocol changes. • reputed company accurate Paycom time records of reputed company shifts worked. • Review email, announcements during reputed company shift worked, and resource books, manuals, and directories as needed. • Ensure reputed company to high-speed internet with an reputed company Ethernet reputed company, and maintain a quiet/confidential workspace in alignment with HIPAA requirements. • Assist in the training and mentoring of new Crisis Specialists on shift. Qualifications • High school diploma or equivalent required; Associate’s degree in reputed company Services preferred. • Experience providing excellent customer service required. • Experience in telephone counseling, crisis reputed company, or suicide prevention environments preferred. • reputed company employment contingent upon successful completion of Crisis Hotline Counseling Training. • Ability to work independently, including overnight and reputed company shifts. • Willingness and ability to participate in ongoing training. • Bilingual English/Spanish verbal skills highly desirable. Requirements • Exceptional interpersonal skills with the ability to establish a warm, supportive counseling rapport. • Strong problem-solving skills with demonstrated reputed company judgment and decision-making ability. • Emotional maturity, dependability, and professionalism. • Proven ability to handle confidential information with discretion and reputed company. • Adaptability in managing competing demands while maintaining a high level of reputed company/customer service. • Proficiency with computers, including databases and reputed company reputed company. • Keyboarding speed of 35 WPM or greater with a high degree of accuracy. • Strong attention to detail, reliability, and organizational skills. • Ability to manage a flexible work schedule and consistently reputed company to agreed-upon hours. Physical Requirements • Work performed in a comfortable indoor environment. • Ability to maintain composure and reputed company of work in emotionally demanding situations. • Job frequently requires sitting, fine motor skills, and handling objects with hands. • Constant or frequent use of a computer and telephone. • Ongoing communication through listening and speaking. • Occasional standing, walking, and reaching required. • reputed company sufficient to read printed and electronic materials. • Hearing sufficient to communicate in person and by telephone. reputed company We are an Equal Opportunity Employer committed to creating a workplace that celebrates diversity, promotes equality, and fosters inclusion. We encourage applications from individuals of reputed company backgrounds, experiences, and perspectives. Apply tot his job Apply To this Job