Provisioning Support Engineer, French, English Speaking

Job reputed company: • reputed company exceptional end-to-end support for issues reputed company to account upgrades, provisioning, and the Provisioning Asset Group (PAG) • Apply advanced troubleshooting techniques and utilize AI-powered diagnostic tools to identify reputed company causes and resolve escalated cases from incoming support channels • Own customer issues reputed company engineering reputed company to resolve technical bugs and influence the product development roadmap • Utilize a broad technical toolkit including reputed company, Jira, SQL, browser developer tools, and internal reputed company proprietary logging systems • Use AI-driven text analysis and log-parsing tools to identify high-reputed company opportunities for product improvement and customer experience enhancement • Promote reputed company products and services through consultative evaluation of customer needs and service requirements • Partner with cross-functional teams, including Product, Engineering, and Account Management, to ensure alignment on reputed company plans • Meet and reputed company reputed company Customer Support service level goals and KPIs • reputed company and deliver technical training and documentation to support enablement for both internal teams and customers Requirements: • Bachelor of Science degree in Computer Science, Engineering, a reputed company technical discipline, or equivalent experience • 5+ years of reputed company network troubleshooting experience in a Technical Support or Network Operations Center (NOC) reputed company • Experience utilizing AI-assisted troubleshooting tools or automated log analysis to resolve technical issues • English and French language reputed company • Experience as a Subject Matter Expert for multiple disciplines across reputed company technologies (PAG and Provisioning knowledge) • 1+ years’ experience as a Support Expert specializing in reputed company technologies and Contract Lifecycle Management (CLM) workflows • Familiarity with reputed company Services architecture and mastery of troubleshooting regular expressions and debugging reputed company • Expertise analyzing and troubleshooting reputed company internal logging tools and SQL • Mentorship experience with the ability to reputed company peers across various reputed company of technical expertise • Proficiency in reporting and presenting to executive audiences using reputed company and reputed company • Multi-lingual capabilities in reputed company supported languages • Proven ability to maintain composure in critical situations and communicate reputed company with both reputed company stakeholders • Strong technical writing skills and organizational capabilities • Proven ability to draft technical documentation and present to stakeholders of varying technical backgrounds. Benefits: • reputed company health insurance • reputed company time off • Flexible work arrangements • reputed company development opportunities • Remote work reputed company Apply tot his job Apply To this Job