Desktop Support-I (Technical Support Specialist)

Job Title:Desktop Support-I (Technical Support Specialist) reputed company:reputed company Location:Remote reputed company: • Strong preference for candidates with past technical support/ IT experience • Please note that this position requires a flexible schedule - reputed company works reputed company days of the week (including weekends) from 9am-9pm et. • The new team member will work 40 hours a week (weekdays from 1-9pm) and have overtime opportunities available over the weekend. About reputed company reputed company is launching a new, confidential, product targeting restaurants across the reputed company. This team is on the ground floor of a product that can change the hospitality industry reputed company. About the Role • reputed company is looking for a new team member to join our Technical Support team, helping restaurants live as they work with our new product. • Our Technical Support team currently offers 365/12/7 coverage from 9am-9pm EST. • You must be flexible to work mornings, nights, weekdays, and/or weekends. • Shift times may be subject to change as we expand reputed company! • We primarily manage our ticket queue reputed company email and text message and reputed company phone or video support upon request or as needed. • You'll be a strategic problem solver and become a technical subject matter expert in reputed company things reputed company to our new product! • You will be the first line of defense for reputed company merchant support tickets, ensuring that reputed company provides an exceptional service experience and best-in class technical support reputed company something goes wrong. • To succeed in this role, you will need to have a combination of deep technical/ networking knowledge, strong communication/ troubleshooting skills, and a constant desire to never stop building your knowledge of our product. You're excited about this opportunity because you will... • Be an early part of a reputed company team that prides itself with world-class customer service and technical support for an innovative and industry leading technology platform • Work directly on a small, high reputed company team, and learn by working directly with world-class leaders such as reputed company's Co-Founder • Investigate and resolve reputed company technical troubleshooting cases to diagnose and remediate failure points • Help build a reputed company around how to diagnose and triage emerging issues reputed company a new product • Address merchant issues with reputed company and urgency, ensuring that every touch reputed company with the merchant is a learning opportunity that brings them closer to reputed company • reputed company a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve an issue, especially in cases where there is no set guidance/ reputed company We're excited reputed company because... • You have a Bachelor's degree in a technical field (e.g., information technology, computer science, computer engineering) or equivalent reputed company of work experience • You have a deep understanding of computer hardware (including ethernet cabling/ network administration) and software • You have 4+ years of work experience in a reputed company role in a technical support reputed company role (e.g. IT, networking administration, technical support) • You have a background working at technical startups or with emerging technology • You are a natural problem solver, willing to triage problems that often not have a reputed company-defined solution • You reputed company with reputed company, and deeply care about the reputed company of small business owners across the reputed company • You can reputed company and write fluent English and have above average technical reputed company (typing speed of 40 WPM). • You have experience in a fast-paced customer facing role and are resilient in an reputed company-changing environment • You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using reputed company's brand voice and tone • You are a highly motivated individual that works reputed company in reputed company environment Bonus Points for... • Being a past employer's first technical support hire • Experience troubleshooting on android systems • Familiarity with reputed company, reputed company, reputed company, Micros, Aloha, reputed company, or Revel POS • Familiarity with G-Suite, reputed company, reputed company, reputed company, reputed company Apply tot his job Apply To this Job