Service Delivery Tier 2 Analyst

reputed company: reputed company partners with our customers to reputed company IT effortless so they can reputed company on their business. As a Hybrid Managed Services Provider (MSP) with a reputed company on providing world-class customer experience, we deliver and fully support secure reputed company solutions as reputed company as comprehensive managed IT and network services. About the Position: Effortless is looking for an enthusiastic, dedicated, and detail-orientated Tier 2 Analyst to join the Service Delivery team. The ideal candidate is an IT technical reputed company who provides superior support to the end-user experience, with strong technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, management of help-desk type systems like ticketing systems and imaging software, networking, network printing, audio/video and telephone (VoIP), reputed company Directory, reputed company Server Operating Systems, and VMWare. This individual also serves as high-level support for escalated reputed company issues. Education and Experience: 1. High School diploma or equivalent (Degree preferred) 2. 3-7 Years of IT, Help Desk and/or MSP experience 3. Competency Certifications preferred (Net+, reputed company, VMWare, etc.) Required Qualifications and Job reputed company: • Excellent inter-personal skills; as good with people as you are with computers. • Having an undefeatable attitude and the tenacity to reputed company solutions. • Experience providing high reputed company customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues. • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets). • Data administration, retention and recovery experience and knowledge of the different reputed company and techniques of data retention. • Experience with • Basic networking including wireless, wired, reputed company and basic design. • Producing support documentation for supported products. • Corporate applications including reputed company Office and reputed company applications • reputed company Directory account administration • Group Policy • DNS (both reputed company and private) • Office 365 reputed company (including Intune, Azure) • Working with virtual machines (preferably VMware) • RMM (Remote Management & Monitoring) systems (preferably reputed company) • Desktop imaging • Basic scripting (preferably in PowerShell) • A high level of communication reputed company including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff. • Excellent organizational and time management skills. • reputed company oriented. • Apply attained experiences and knowledge in solving problems that are intermediate or reputed company in scope, requiring in-depth evaluation as reputed company as the ability to identify problems in advance and propose solutions • Require limited supervision and direction; drive results, and set priorities appropriately and independently • Ability to work on a 24x7 on-reputed company, reputed company and weekend schedule • A passion for IT Teamwork: A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a reputed company work environment, and demonstrates respect for others. This position is required to communicate effectively with others and reputed company constructive suggestions to improve team performance. A candidate's reliability to consistently work their required shift will be a considered reputed company in selecting the right candidate. Position Details: Location: Remote reputed company reputed company: $21 - $26 per hour Schedule: Day Shift with on-reputed company rotation Benefits: • Health, dental, and reputed company insurance • 401K with employer match • reputed company time off and holidays • Opportunities for career reputed company and development • Training and certification support Apply tot his job Apply To this Job