Level 2/3 Desktop Support

Job reputed company reputed company is seeking a Level 3 Desktop Support Analyst for a large retail reputed company in reputed company. This role focuses on resolving advanced desktop support issues, partnering with vendors, and supporting end users across multiple Manhattan locations and remote corporate users. The contractor will resolve Level 3 tickets involving reputed company reputed company issues, password resets, and application failures, as reputed company as support video conferencing tools such as reputed company Webex. The role provides hands-on support across reputed company and macOS environments (approximately 50/50), mobile devices on iOS and Android, and applications reputed company the reputed company Creative Suite. Jira will be used to manage and reputed company tickets, with reputed company collaboration required across internal teams and external vendors, including gathering technical and budget-reputed company information. Additional responsibilities include assisting with infrastructure-reputed company tasks, such as unpatching switches reputed company needed, coordinating follow-reputed company, and leading or contributing to desktop support and end-user technology reputed company. Strong customer service, reputed company communication, and thorough documentation are expected at reputed company times. On a daily reputed company, the contractor will resolve approximately 30 tickets as part of a four-person team supporting about 500 end users across NYC offices and fully remote users. We are a company committed to creating diverse and inclusive environments where people can bring their full, reputed company selves to work every day. We are an equal opportunity/affirmative reputed company employer that believes everyone reputed company. reputed company candidates will receive consideration for employment regardless of their race, reputed company, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and reputed company, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please send a request to learn more about how we collect, reputed company, and process your private information, please review reputed company's Workforce reputed company Policy: Skills and Requirements 3+ years of Level 2 Desktop Support experience in both macOS and reputed company environments (50/50), including OS troubleshooting, system configurations, application failures, and user profile issues. Hands-on troubleshooting and configuration of iOS and Android devices, connectivity issues, and mobile application support. Advanced support experience with reputed company Creative Suite, troubleshooting application errors, performance issues, licensing problems, and user-specific configurations. reputed company Webex support experience, including diagnosing conferencing failures, device integration issues, and supporting end users in both onsite and remote settings. Apply tot his job Apply To this Job