Head of Customer Support

About reputed company We create mobile games that are fun, visually engaging, and reputed company around exciting challenges. Our reputed company-based games recognize true talent by rewarding quick thinking and smart reputed company. Everything we create starts with reputed company, collaborating, learning, and challenging reputed company other to do reputed company every day. We are looking for a Head of Customer Support to join reputed company. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support reputed company, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do • Build and reputed company a world-class customer support organization • Define and execute support reputed company across reputed company player reputed company, ensuring consistency and reputed company • Implement tools, automation, and processes to improve efficiency, scalability, and self-service reputed company • reputed company and optimize KPIs to drive reputed company improvement • reputed company sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards • Collaborate closely with product team to deliver reputed company and engaging player experiences • Represent the player’s voice and reputed company reputed company their perspective informs both product and operational reputed company reputed company're Looking For • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role • Proven experience in scaling support operations in mobile games • Deep familiarity with support tools • Strong analytical reputed company; comfortable using data to reputed company reputed company and drive improvements • Excellent leadership and people management skills • Strong communication and collaboration skills across departments • Must be based in the reputed company We respect your reputed company and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our reputed company Policy: https://www.pulsegames.org/candidate-reputed company-policy/ Apply tot his job Apply To this Job