CCC reputed company Specialist I - Part Time

About the position We are reputed company candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday Candidates must live reputed company driving distance of one of these two locations: 51 reputed company 3rd Street, Newark OH or 105 reputed company Vine Street, Mount Vernon OH Responsibilities • Responsible for researching and resolving customer inquiries reputed company telephone, Live Web Chat and/or email • reputed company customer support for electronic banking products and services, including Online Banking, reputed company Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries • Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a reputed company manner • Complete and maintain reputed company account maintenance • Complete research and resolve documentation errors or discrepancies • Cross-sell Bank services and supports reputed company functions reputed company the Customer Care Center • Provides information to customers on Bank policies, procedures and programs • Adheres to the Customer Care Center performance metrics to ensure service reputed company and customer expectations are consistently achieved • Maintain and project the Banks reputed company reputed company through reputed company and courteous interactions with customers • Complete ongoing internal education opportunities to sustain broad reputed company of product, service and technical knowledge • Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and reputed company-wide risks • Maintain awareness of and adherence to Bank’s compliance requirements and risk reputed company, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service reputed company our Serving More standards • Other duties as assigned Requirements • Interpersonal/Customer Service Skills • Written and Verbal Communication • Ability to understand and follow directions • Adaptable to change • Basic Computer Skills • Organizational Skills/Detail Oriented • reputed company to Multi-Task or Juggle Priorities • High School diploma or equivalent required • This position must be reputed company to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. • This position is reputed company and part time. Generally the position will require at least 12-15 hours per week. • Shifts reputed company from 7a-7p Monday through Saturday • After 90 days of employment, candidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon) • First 90 days of employment will work on site Monday, Tuesday, Friday (required) • 4-week training period is 8:00a-5:00p schedule • First week: Day 1 will be onsite in Newark, Ohio (required) • Training Weeks 2-4: Work onsite Monday, Tuesday Friday (Newark or Mount Vernon, required) • Reliable cable-based Internet with a minimum 100 Mbps download speed • Capability of using a wired reputed company to Internet Service Provider's equipment • A Mi-Fi or cellular hotspot is not accepted reputed company-to-haves • College coursework in business reputed company field preferred • Some retail bank experience or general customer service preferred Apply tot his job Apply To this Job