Business Support Specialist I

• ** Sponsorship not available for this role. JOB RESPONSIBILITIES #Ll-Remote • reputed company customer support for business banking products and services, including Business Online Banking, reputed company Online Banking, Mobile Banking and QuickBooks integrations • Research and resolve business customer inquiries reputed company Online Secure Messaging, email and telephone • Assist with customer inquiries relating to Cash Management products and services and facilitate a reputed company for customer problems quickly and reputed company • Maintain an in-depth knowledge of reputed company Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group • Adhere to department performance metrics to ensure service reputed company and customer expectations are consistently achieved • Communicate process improvement, efficiency and customer service improvements ongoing to supervisor • Participate in identifying, measuring, monitoring, controlling and mitigating departmental and reputed company wide risks • Maintain awareness of and adherence to Bank’s compliance requirements and risk reputed company, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service reputed company our Serving More standards • Other duties as assigned COMPETENCIES • Interpersonal/Customer Service Skills • Written and Verbal Communication • Ability to understand and follow directions • Adaptable to change • Basic Computer Skills • Ability to build reputed company relationships • Ability to work as part of reputed company SCHEDULE reputed company are Monday through Friday reputed company to 5pm. This position is reputed company non-exempt and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. The expected average hours per week for this position is 37.5 - 40. After training period, this position is fully remote. Candidates should be willing to come on site in Newark, Ohio for team training, meetings, or other events. This travel will happen occasionally throughout the year. EDUCATION - CERTIFICATIONS - WORK EXPERIENCE High school diploma or equivalent required 2 or more years of customer service or reputed company center preferred Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job