**Experienced Customer Service Representative/Inside Sales Representative – HVAC Sales and Service**

At arenaflex, we're committed to delivering exceptional customer experiences and top-notch sales solutions that drive business growth. As a key member of our branch operations team in Sarasota, FL, you'll play a vital role in meeting sales quotas, providing outstanding customer service, and promoting our innovative HVAC products and services. If you're a sales and customer service professional with a passion for the HVAC industry, we want to hear from you! **Why Join arenaflex?** At arenaflex, we're dedicated to creating a work environment that fosters growth, innovation, and collaboration. Here are just a few reasons why you'll love working with us: * **Benefits from Day One**: Enjoy comprehensive benefits, including medical, dental, and vision coverage, starting on your first day of employment. * **Training and Development**: Take advantage of our comprehensive training programs to develop new skills and advance your career. * **Global Opportunities**: As part of the arenaflex family, you'll have access to global career opportunities and be part of a renowned organization with a rich history. * **Diverse and Inclusive Culture**: arenaflex is committed to creating a workplace that values diversity, equity, and inclusion. Join a team that celebrates individuality and promotes a culture of respect and empathy. **Responsibilities:** As a Customer Service Representative/Inside Sales Representative, you'll be responsible for: * **Building Sales**: Help our branch achieve sales targets by maintaining house accounts, communicating new product launches, services, supplies, prices, and promotions to dealers through active outreach and in-house discussions. * **Sales Programs**: Maintain sales programs within assigned territories by keeping customers informed about available services, supplies, prices, and new products. * **Customer Service**: Provide exceptional customer service via walk-ins, phone calls, and emails, ensuring a smooth and quick sales process. * **Order Processing**: Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and timely delivery. * **Product Recommendations**: Recommend alternate products based on cost, availability, or specifications as needed. * **Shipment Coordination**: Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed, coordinating with manufacturing, sales, distribution, and vendors. * **New and Repeat Sales**: Generate new and repeat sales by providing product and technical information in a timely manner. * **Product Education**: Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction. * **Inventory Management**: Provide accurate information regarding availability of in-stock items, conduct cycle counts as required, and replenish showroom stock as needed. * **Warranty and Returns**: Assist customers with warranties and returns. * **Problem Resolution**: Collaborate with the Branch Manager to determine the best methods to resolve problems, ensuring customer satisfaction and adherence to arenaflex policies. * **Cash Handling**: Process cash drawers, perform end-of-shift counts, prepare deposit slips, and place them in the safe. * **Customer Satisfaction**: Periodically reach out to customers to determine satisfaction with arenaflex, products, and services. * **Competitive Analysis**: Monitor competitive activity and trends within the territory. * **Sales Reporting**: Maintain records and prepare reports on sales activities. * **Industry Knowledge**: Expand knowledge of HVAC products and stay current with the latest industry trends. * **Team Collaboration**: Work positively with all levels of management and peers to ensure effective teamwork and deliver exceptional service. * **Additional Tasks**: Perform additional tasks as assigned. **Knowledge and Skills:** To succeed in this role, you'll need: * **HVAC Knowledge**: A strong understanding of HVAC equipment and products is preferred. * **Microsoft Office Skills**: Proficiency in Microsoft Office applications, including Outlook, Excel, and Word, as well as working knowledge of database applications. * **Customer Service Skills**: Effective and high-quality customer service and relationship management skills, including walk-ins, phone, and email interactions. * **Communication Skills**: Excellent verbal and written communication skills, including the ability to explain technical information clearly. * **Organizational Skills**: Effective organizational and time management skills, including the ability to prioritize and multitask. * **Attention to Detail**: A high level of attention to detail and accuracy. * **Teamwork**: Ability to establish positive working relationships with internal and external customers and employees. * **Judgment and Integrity**: Ability to use good judgment and strong work ethics and integrity on the job. * **Physical Requirements**: Ability to perform essential responsibilities with or without reasonable accommodations. **Experience and Education:** * **Sales and Customer Service Experience**: 6+ years of progressive sales and customer service experience. * **HVAC Industry Experience**: 5+ years of experience in the HVAC industry. * **Education**: High school diploma or GED equivalent, some college preferred. * **HVAC Certification**: HVAC certification preferred. **Physical Requirements and Work Environment:** * **Physical Requirements**: Must be able to perform essential responsibilities with or without reasonable accommodations. * **Work Environment**: Work in a fast-paced, dynamic environment with a focus on customer satisfaction and sales growth. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion. **How to Apply:** If you're a motivated and results-driven sales and customer service professional with a passion for the HVAC industry, we encourage you to apply for this exciting opportunity. Apply for this job