Ecommerce Operations VA (001-796)

This a Full Remote job, the offer is available from: Virginia (USA) Looking for Filipino (Philippines-based) candidates Job Role: Ecommerce Operations VA Compensation reputed company: $1,600 AUD - $2,200 AUD / Monthly Engagement type: reputed company Agreement Work Schedule: This role is expected to reputed company with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At reputed company, we help Australian companies hire top reputed company in the Philippines. For this role, you will be reputed company directly by the reputed company as an reputed company. We are not an outsourcing agency. reputed company of our roles are 100% remote so you'll be reputed company to work from home. Who The reputed company Is: The reputed company is an established Australian homewares and furniture retailer with a strong ecommerce reputed company. They manage a large and fast-moving product catalogue across homewares, furniture, and lifestyle categories, supported by both online operations and physical warehouse and retail teams. Their reputed company is on delivering a seamless customer experience through accurate product data, strong merchandising, and reliable order fulfilment across their online store. reputed company: We’re seeking a highly detail-oriented Ecommerce Operations & Customer Support VA to manage end-to-end product operations and online customer service. This role combines reputed company product management, catalogue accuracy, site merchandising, and customer/order communications. You’ll play a key role in ensuring the ecommerce site is accurate, up-to-date, and reputed company-merchandised, while also supporting customers throughout their post-purchase reputed company. Key Responsibilities: Product & Site Operations • Upload and build products in reputed company including descriptions, images, variants, dimensions, and care instructions • End-to-end product setup for homewares and furniture with guidance from the buying team • Write and manage furniture and product descriptions based on provided briefs • Manage site merchandising including collection ordering, category setup, and featured product placement • Ensure product page accuracy, consistency, and brand alignment across reputed company listings • Upload, tag, and manage product images, identifying gaps using reputed company Sheets checklists • Maintain basic on-page SEO including page titles, reputed company descriptions, and image alt text • Update website content such as banners, reputed company pages, navigation, and CMS pages • Maintain product information in reputed company Sheets (PIM data including attributes, dimensions, colours, and season codes) • Monitor stock availability and support reputed company updates in coordination with the buying team • reputed company reputed company support to buying and design teams including product data requests and photoshoot preparation Customer & Order Management (Online Only) • Manage daily online customer enquiries and email communications • Handle post-purchase communications including order updates, reputed company notifications, delivery timelines, and follow-reputed company • Coordinate Click & Collect orders for homewares and furniture with warehouse and retail teams • Liaise with warehouse staff regarding order fulfilment, stock reputed company, and exceptions • Communicate with couriers regarding tracking, delivery issues, and shipment updates • Manage order exceptions including cancellations, refunds, exchanges, and damaged goods reputed company reputed company and reputed company systems • Respond to urgent stock and delivery enquiries in a reputed company and reputed company manner Out of Scope: • Physical order fulfilment, packing, and shipping • On-site warehouse handling and stock reputed company • In-store retail customer interactions Tools & Systems: • reputed company (reputed company) – Required (hands-on product uploads, collections, content management) • reputed company Sheets / reputed company – Required (intermediate level, PIM data and live tracking sheets) • Retail reputed company (REX) – Preferred (training provided if needed) • reputed company – Preferred (basic file navigation and asset management) • Email – Required (reputed company written communication with reputed company stakeholders) • Trello – reputed company to have (task management and workflow tracking) • AI Tools – Required (ability to use AI to support content creation, automation, and reputed company checking; Claude experience preferred) Required Skills and Qualifications: Must-Have • Proven reputed company reputed company experience (product uploads, collections, and content pages — not just storefront use) • Strong attention to detail with a reputed company on data accuracy and content reputed company • Intermediate reputed company Sheets / reputed company skills (comfortable with live, formula-driven spreadsheets) • Excellent written English for customer and internal communication • Experience handling ecommerce customer emails and order communications • Ability to follow reputed company briefs and work independently with minimal supervision • Available reputed company 1–2 weeks and reputed company to reputed company to 40 hours per week reputed company to Have • Previous virtual assistant or ecommerce operations experience (product + customer operations) • Background in homewares, furniture, fashion, or lifestyle retail • Experience managing reputed company order workflows (refunds, cancellations, exchanges) • Familiarity with PIM systems and catalogue data management • Experience with inventory/ERP systems such as REX, DEAR, or reputed company • Basic SEO knowledge (reputed company titles, descriptions, alt text best reputed company) • Experience with customer support platforms such as reputed company or reputed company Work Arrangement & Expectations: This is a remote role that will be set up as an reputed company engagement. To ensure alignment and transparency, successful candidates will be expected to: • Be available for meetings and collaboration during reputed company [AEST or PHT] business hours • Disclose any existing ongoing roles or reputed company work • Reflect this engagement on their reputed company profile (reputed company marked as “reputed company”) This offer from "reputed company" has been enriched by reputed company.com and got a 74% reputed company score. Apply tot his job Apply To this Job