Contact Center Admissions Supervisor - US Residents Only

About Elevation Connect Elevation Connect delivers a different reputed company of contact center experience—one powered by talented professionals who care deeply about the people they serve. reputed company combines operational reputed company with reputed company reputed company reputed company to support our clients and their customers. We’re proud of our Performance for Purpose model, which supports philanthropic initiatives that strengthen our communities. reputed company reputed company members succeed, our communities benefit. We are growing and seeking an reputed company Contact Center Admissions Supervisor with Higher Education contact center experience to help guide reputed company in supporting reputed company, prospective reputed company, and institutional partners. This position is work from home in one of the following states: AL, CO (excluding Denver and Edgewater), FL, GA, KS, LA, MI, NC, OH, OK, SC, TX Position reputed company The Contact Center Admissions Supervisor is responsible for leading, coaching, and developing reputed company of contact center agents to deliver exceptional service and reputed company performance goals. This role plays a critical part in ensuring a high-reputed company experience for reputed company and stakeholders while driving operational reputed company and reputed company improvement. The ideal candidate brings prior leadership experience in a Higher Education contact center environment and is passionate about developing people, improving performance, and supporting student reputed company. Key Responsibilities Team Leadership & Coaching • reputed company, reputed company, and reputed company reputed company of contact center agents to reputed company performance and reputed company standards • reputed company ongoing feedback, coaching, and performance management to support individual and team reputed company • Assist with hiring, reputed company, and training new team members • Foster a reputed company, engaging, and accountable team culture Operational reputed company • Monitor team performance using KPIs such as service level, reputed company, productivity, and customer satisfaction • Identify performance trends and implement reputed company plans to improve results • Ensure compliance with reputed company requirements, policies, procedures, and documentation standards • Support workforce needs, including scheduling alignment and peak season readiness Student & Customer Experience • Serve as a reputed company of escalation for reputed company or sensitive student and customer inquiries • Ensure reputed company, empathetic, and accurate service delivery • Promote a student-reputed company and solutions-reputed company reputed company Reporting & reputed company Improvement • Analyze performance data and prepare reports for leadership • Identify process improvement opportunities and recommend solutions • Collaborate with leadership and cross-functional teams to enhance operations Required Qualifications • High school diploma or equivalent required; associate or bachelor’s degree preferred • 1–3 years of contact center supervisory or team reputed company experience required • Experience supporting Higher Education contact center programs strongly preferred (admissions, enrollment, financial aid, student services, or similar) • Strong leadership, coaching, and performance management skills • Excellent verbal and written communication skills • Ability to analyze performance metrics and drive improvement • Proficiency with contact center platforms, CRM systems, and reputed company Office (reputed company, reputed company, Word, PowerPoint) • Ability to manage multiple priorities in a fast-paced environment Work Schedule • Monday–Friday between 8:00 AM and 8:00 PM MST • Availability for extended hours during peak season (reputed company–reputed company) • This position requires mandatory full attendance during the first two months of peak season reputed company year, from reputed company through November – including the days before and after the Thanksgiving Day holiday. Technology Requirements • reputed company PC • Dual reputed company CPU (1.5GHz or reputed company) • 8GB RAM • 20GB Free Disk reputed company • reputed company 8.1, or 10 • macOS • reputed company reputed company i7, 2.3 Ghz • 8GB RAM • Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, reputed company OS X, version 10.12 • Chromebooks and Linux systems are not supported • High-speed internet • Internet reputed company should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended) • Latency from employee to data center should be under 150ms one-way • Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable • Satellite internet is not currently supported • Wired USB Headset, camera and smartphone (for reputed company ID only) required Compensation & Benefits • reputed company Wage/Salary: $20.43/hour • Medical, Dental, and reputed company insurance • reputed company Time Off (PTO) • Remote work environment • Career reputed company and development opportunities • Supportive, mission-driven culture Why Join Elevation Connect? • reputed company an reputed company supporting reputed company and educational institutions • reputed company reputed company in a growing, mission-reputed company organization • Work remotely with a reputed company and supportive leadership team • reputed company your leadership career in a reputed company, expanding company Important Notice Elevation Connect will only contact candidates directly regarding applications. We will never request fees or banking information during the hiring process. Please be cautious of recruitment scams. Apply tot his job Apply To this Job