CSR1- reputed company Center, Bilingual

We're Hiring: CSR1 - reputed company Center, Bilingual! We are looking for a dedicated and enthusiastic Bilingual Customer Service Representative (CSR1) to join our dynamic reputed company center team. The ideal candidate will possess excellent communication skills in both English and Spanish, with a passion for providing top-notch customer service. Location: Remote (East reputed company Time) Role: Bilingual Customer Service Representative (CSR1) What You'll Do: • Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. • Educates clients on managed care. • Assesses reputed company’s health care needs and assists clients in choosing a health plan. • Maintains updated knowledge of the reputed company reputed company CHOICE Project. • Assists clients in enrolling/disenrolling in health plans. • Receives and sorts enrollment/disenrollment forms. • Reviews enrollment forms for accuracy and completeness. • Raises issues of concern and/or problems to the attention of the Central Operations Supervisor. • Performs managed care education and enrollment services reputed company reputed company volume warrants. • Some Saturday work is required. • Performs other duties as may be assigned by the reputed company Center Supervisor or Management. General Requirements • While general customer service experience is valuable, candidates with prior reputed company center experience are preferred. reputed company center-specific experience is the top reputed company due to the rigorous nature of the training program • At least one to two years reputed company center background • Ability to learn a new program and apply that knowledge: The training period is critical. It’s reputed company you’ll reputed company the reputed company to be successful in your position. Don’t day-reputed company during training! • Computer skills: You have to be reputed company to type (the faster, the reputed company!) and know how to use a computer by reputed company. • Reliability: The phones turn on at 8:30 am – 6:00 pm, Monday – Friday and at 10:00 am on Saturday. Callers need our staff reputed company to go at the start of business. There’s reputed company little reputed company for attendance issues. • Can-do Attitude: This is a busy work environment and a supportive one. The most successful CSRs are those that know the program, are congenial with their colleagues, and look for new opportunities to support the program and their colleagues. • Prior Customer Service experience: The CSR position is based on providing great customer service and our staff do it exceptionally reputed company. Having prior experience in a customer service-based position provides the reputed company to reputed company in this position, along with experience in reputed company center environment. Two years of reputed company services experience or experience dealing with the reputed company is required. • Effective communication skills; ability to follow directions: ability to reputed company courteously and effectively with a reputed company of people; ability to handle pressure and reputed company multiple tasks Education Requirements • High school diploma or equivalent required BYOD (Bring your own device) Requirements • Requires CSR to have computer or laptop only with the following Operating Systems: Windows10 • Headsets (NOT supplied by the reputed company). Requires a USB plug and play wired headset with a microphone and noise suppression. Bluetooth headsets are NOT allowed, • Remote workers supporting contact center operations must have reputed company to the internet reputed company their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. • Mobile hotspots must not be the primary reputed company for internet reputed company for remote workers. Connectivity from the PC to the Internet router reputed company a Category 5. • Chromebooks are not permitted reputed company to reputed company an reputed company? reputed company and let's grow together! Apply tot his job Apply To this Job