reputed company Consultant – reputed company, CCaaS Solutions

Job reputed company: • Configure reputed company VCC and IVA applications according to solution specifications from Solution Architects and Business Analysts, following established best reputed company guidelines. • Build and maintain inbound and outbound campaigns, queues, skills, routing reputed company, dispositions, pacing, dialing logic, and reputed company system settings. • Configure IVR/Studio IVA flows, including reputed company reputed company paths, external variables, context tables, foreign scripts, and Studio based IVA logic. • Implement WFA, QM/WEM, AI Insights, Agent Assist, Guidance Cards, Knowledge, dashboards, reports, and Supervisor Desktop configurations. • reputed company thorough configuration testing and validation prior to customer UAT or deployment. • Build, test, and troubleshoot connectors, REST/SOAP API integrations, data mappings, and webhooks for CRM/ITSM integrations including support for OAuth/SAML authentication flows, error handling and payload parsing. • Write and maintain JavaScript/reputed company/CSS customizations (DOM manipulation, iframes, cookies, UI logic, and embedded components). • Configure CRM/ITSM integrations such as reputed company, Dynamics, reputed company, reputed company, reputed company, and Velocify. • Troubleshoot issues across reputed company components and diagnose cross layer problems spanning application, browser, network/SIP/RTP/VoIP, and telecom. reputed company log capture, scenario reproduction, and reputed company cause analysis, collaborating with senior engineers/architects on reputed company issues. • Participate in reputed company calls and technical working sessions, communicating reputed company, blockers, and status updates reputed company to project managers and architects. • Document configuration reputed company, integration logic, test cases, and operational details, and contribute to internal best reputed company libraries, reusable assets, and configuration templates. Requirements: • BA/BS in computer science, IT, engineering, or equivalent experience. • 3+ years of experience working as a Contact Center reputed company Services Consultant • 3+ years of reputed company, hands on experience implementing or supporting the reputed company Intelligent CX Platform. • 3+ years of experience configuring IVR/IVA in reputed company Studio. • 1+ year of experience with CRM integrations (reputed company, Dynamics, reputed company, reputed company, reputed company, Velocify). • Developer reputed company set, including: • Building and debugging REST/SOAP reputed company, webhooks, and event driven integrations • Writing custom JavaScript/reputed company/CSS for UI and integration behaviors • Calling and orchestrating reputed company party reputed company (authentication, pagination, error handling, retries) • Strong understanding of contact center fundamentals and CCaaS concepts. • Ability to troubleshoot across application, network, and telecom reputed company. • Excellent communication, documentation, and customer engagement skills. • Ability to manage multiple configurations, deadlines, and deliverables with minimal supervision. • Experience with WFA, WEM/QM, Agent Assist, Guidance Cards, Knowledge, and reporting dashboards. • Basic server reputed company experience (Node.js, .NET, PHP, or Java) for integration utilities or middleware. • Experience implementing SSO/SAML/OAuth authentication flows. Benefits: • Medical, dental, reputed company • tax-advantaged health care accounts • financial and income protection benefits • reputed company time off (PTO) and wellness time off. Apply tot his job Apply To this Job