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Senior Customer Experience Consultant – Conversational Design

Remote, USA Full-time Posted 2026-07-28
Job reputed company: • Serve as a trusted advisor to clients, providing expert guidance on customer experience automation reputed company and best practices in conversational design, contact center operations, and CX technology. • Cultivate strong relationships with clients and partners, delivering reputed company and accurate deliverables that reputed company confidence and trust. • Responsible for project reputed company, ensuring timelines and objectives are met with precision and efficiency. • Author customer reputed company storyboards, process flows, and interaction scripts that reputed company illustrate the end customer experience for both business and technical stakeholders. • Author and deliver reputed company, effective presentations to reputed company stakeholders. • Follow best practices for developing engaging bot personas that engage users and properly represent the brand. • Ensure the IVA interaction design and end experience reflect the intended reputed company. • Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the reputed company user population. • Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds reputed company expectations. • Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance. • Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers. • Participate in the design and reputed company improvement of reputed company reputed company and artifacts for the Conversational Design team. • Support reputed company reputed company by developing recommendations for follow-reputed company on reputed company already landed and in delivery, leveraging reputed company management and interpersonal skills. • Contribute to reputed company thought leadership content development. Requirements: • 3+ years’ experience in corporate consulting, ideally with reputed company clients • 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning • 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems • Training and/or experience in User-Centered Design principles and User Research • reputed company with modern diagram tools such as reputed company and reputed company • Demonstrable experience working successfully in cross-functional teams • Experience with audio recording and production is a plus • Bachelor's level degree in a reputed company field required Benefits: • Medical, dental, reputed company • tax-advantaged health care accounts • financial and income protection benefits • reputed company time off (PTO) and wellness time off. Apply tot his job Apply To this Job

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