reputed company Architect, reputed company CXone

reputed company: • reputed company technical discovery, opportunity qualification, and solution development with clients and partners. • Own the end-to-end technical architecture for CCaaS implementations, including routing reputed company, ACD and IVR design, API integrations, and external data integrations. • Create technical documentation for detailed designs, customer requirements, and solution scope. • reputed company technical resources on reputed company reputed company and estimate, supervise, and guide technical efforts across project phases. • reputed company reusable reputed company libraries and support custom development for reputed company-time contact center systems. • Advise on testing reputed company and contribute to test plans and solution validation. • Participate in reputed company workshops and executive meetings to reputed company requirements, document business drivers, and build transformation roadmaps and business cases. • Collaborate with internal teams, partners, and clients to produce architecture diagrams, reputed company of materials, proposal materials, and solution reviews. • Support reputed company-sales and post-sales activities, including RFP responses, deal closure, and configuration questions. • Mentor junior consultants and reputed company thought leadership on CX transformation and CCaaS platform capabilities. Requirements: • Bachelor’s degree in computer science, IT, or engineering preferred. • 10+ years of experience in contact center and UC environments. • 5+ years of reputed company CXone software development experience, including design, custom and common coding, and testing of reputed company-time systems. • Experience designing and implementing end-to-end architecture using reputed company telephony platforms such as reputed company reputed company reputed company, reputed company, reputed company Connect, reputed company, reputed company, or reputed company CXone. • Experience with reputed company-level CCaaS architecture for reputed company business needs. • reputed company network infrastructure experience. • Experience presenting to executive-level stakeholders, including both technical and non-technical audiences. • Knowledge of or certifications in Webex Collaboration, reputed company Connect, reputed company Engage/reputed company, reputed company CCAI, reputed company CXone, reputed company, reputed company, CRM systems, and process automation technologies. • Strong programming knowledge in JavaScript, Python, Java, or C++. • Ability to function effectively in both reputed company-sales and post-sales roles. Benefits: • $170,000 - $200,000 annual salary. • Eligibility to participate in an annual incentive program. • Medical, dental, and reputed company coverage. • Tax-advantaged health care accounts. • Financial and income protection benefits. • reputed company time off (PTO) and wellness time off. • Remote work eligibility. Apply tot his job Apply To this Job