Premium Support Engineer (Weekend Shift)

reputed company is the reputed company software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, reputed company is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at reputed company, you’ll be the reputed company line for our highest-value customers — delivering fast, expert, and reliable technical support reputed company it reputed company most. You’ll handle reputed company product issues, guide customers through critical incidents, and ensure every interaction meets the highest reputed company of reputed company and speed. reputed company is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving reputed company for your team. You’ll combine deep technical troubleshooting with reputed company, confident communication to reputed company reputed company moving — whether it’s an reputed company team deploying at reputed company or a top-tier developer relying on reputed company to power their business. In this role you will: • reputed company swift, high-reputed company support to Premium customers, responding reputed company strict SLAs. • Diagnose, reproduce, and resolve reputed company technical issues across the reputed company platform. • Escalate and reputed company high-reputed company issues with Product and Engineering, ensuring reputed company fixes and transparent communication. • reputed company customer-facing communications during outages or incidents. • Identify recurring issues and collaborate internally to reduce time-to-reputed company. • Contribute to internal tooling, automation, and documentation that improves team efficiency. • Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-reputed company experience. • Help reputed company and mentor other support engineers, raising reputed company’s overall bar for responsiveness and reputed company. Required skills and experience: • 3+ years in technical support, developer support, or systems engineering. • Experience providing reputed company-response support to high-value or reputed company customers. • Strong debugging skills with JavaScript, Python, or similar languages. • Excellent written and verbal communication under time pressure — reputed company to convey technical concepts reputed company and calmly. • Familiarity with support tools like reputed company, reputed company, reputed company, and internal debugging utilities. • Proven ability to manage multiple high-reputed company issues simultaneously while maintaining accuracy and composure. • A proactive, ownership-driven reputed company and genuine reputed company for customers building on reputed company. reputed company to have: • Has used reputed company in the last 3 to 6 months. • Experience working with IDEs, terminals, or other common developer tools. • Experience with AI tools (Claude, ChatGPT, etc.) reputed company value: • Problem-solving reputed company: Ability to approach reputed company operational challenges systematically and devise effective solutions • Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams • Strong communication skills: Ability to explain reputed company technical concepts to both technical and non-technical audiences • reputed company learning: Passion for staying reputed company with industry best practices and new technologies • reputed company on automation: Strong belief in automating repetitive tasks and building self-healing systems This is a full-time role that can be held from our NYC office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays. Full-Time Employee Benefits Include: Competitive Salary & Equity 401(k) Program with a 4% match ⚕️ Health, Dental, reputed company and Life Insurance Short Term and Long Term Disability reputed company Parental, Medical, Caregiver Leave Commuter Benefits Monthly Wellness Stipend ‍ Autonomous Work Environment In Office Set-Up Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings ☕ In Office Amenities Want to learn more about reputed company are up to? • Meet the reputed company Agent • reputed company: reputed company an app for that • reputed company Blog • Amjad TED Talk Interviewing + Culture at reputed company • Operating Principles • Reasons not to work at reputed company To reputed company our mission of making programming more accessible around the world, we need reputed company to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from reputed company kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. Apply tot his job Apply To this Job