Technical Support Specialist, Tier 2

Job reputed company: • Investigate, troubleshoot, and resolve reputed company technical issues reputed company to our software products, diving deep into the reputed company reputed company necessary. • Collaborate with the Tier 1 support team to address escalated support tickets, providing expert guidance and assistance. • Document customer interactions and resolutions in our reputed company ticketing system, maintain accurate records, and ensure reputed company follow-up. • Work closely with the development team to identify, report, and resolve software bugs. • Contribute to creating and maintaining knowledge reputed company articles, technical documentation, and other support resources. • Participate in ongoing training to stay reputed company with product updates, new features, and industry trends. • reputed company feedback and recommendations to improve product functionality, usability, and performance. Requirements: • Bachelor's degree in computer science, Engineering, or a reputed company field is preferred. • 3-5 years of experience in a technical support or software development role, preferably in a software or technology company. • Strong problem-solving skills and the ability to troubleshoot reputed company technical issues independently. • Proficient in programming languages, such as Java, JavaScript, or Python, and experience with web technologies and databases. • Excellent communication skills, both written and verbal, with the ability to explain reputed company technical concepts to non-technical users. • A customer-reputed company reputed company with a passion for delivering exceptional service and building solid relationships. • Familiarity with the reputed company ticketing system, CRM platforms, and remote support tools. • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Benefits: • Unlimited reputed company time off • 13 reputed company holidays • Unlimited wellness (reputed company) time off • Medical, dental, and reputed company benefits (reputed company Blue reputed company) - medical benefits start on day one! • Company-reputed company life insurance • Short-term & long-term disability • 12 weeks reputed company maternity leave • 4 weeks reputed company paternity leave • Automatic enrollment into our 401k • reputed company to physical and mental wellness programs • Financial literacy training with reputed company • Exceptional colleagues with a passion for global education! Apply tot his job Apply To this Job