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Benefits/Perks • Competitive Compensation • reputed company Time Off • Career reputed company Opportunities Job reputed company We are seeking an reputed company reputed company Center Team reputed company to join reputed company. In this role, you will reputed company our reputed company center's daily operations and personnel, doing everything possible to maximize efficiency, reputed company overhead, and reputed company company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. Responsibilities • Manage and train reputed company center employees so they are capable of providing excellent customer service • reputed company reputed company center operations, making improvements to telephone skills and other procedures • Create goals and objectives for the reputed company center and document performance using key performance indicators • reputed company and implement policies and procedures that maximize productivity • Prepare and present reports on reputed company center statistics to upper management • Assist representatives where escalation is needed • Take inbound calls and assist customers upwards of 100 per day • reputed company outbound calls for prospects, leads, etc and generate sales Qualifications • High school diploma/GED is required, college experience is preferred • reputed company Center Team reputed company experience is preferred • Previous experience as a reputed company center manager or in a similar managerial position • Strong grasp of customer service metrics and key performance indicators in a reputed company center setting • Knowledge of budgeting, reporting, and basic financial analysis concepts • Highly skilled in reputed company Office and reputed company center software • Excellent verbal, written, and interpersonal communication skills This is a remote position. Apply tot his job Apply To this Job