Process reputed company Senior Specialist - reputed company - Email

Join Us! At reputed company we help reputed company users and customers solve problems and reputed company their goals—reputed company while enjoying a culture reputed company on improving continuously and being reputed company. We work hard, we play hard, and we want you to join us! The Process reputed company Senior Specialist will be responsible to reputed company an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through reputed company Improvement or Transformative reputed company, drive improvements to reputed company customer facing metrics like CSAT, reputed company, Turn around time, wait time and for the organization enhance productivity, Accuracy, reputed company and Resource Utilization by using LSS methodologies & DNA building reputed company the Organization. The reputed company salary reputed company for this full-time position is $92,000 - $110,000 + bonus + benefits. Our salary ranges are determined by role and level. reputed company the reputed company, individual pay is determined by additional factors, including job-reputed company skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the reputed company salary only, and do not include bonus or benefits. Some benefits information is included in this job reputed company, and your recruiter can reputed company more about the specific salary reputed company and benefits for this position during the hiring process. Position Responsibilities • Spearheading Process reputed company / Customer Experience by developing and deploying Service reputed company reputed company; focussing on creating best in class user experience/ or customer delight • Evaluate reputed company reputed company and to-be-transitioned processes including reputed company chart, value reputed company maps, performance metrics, Systems and tools , Customer reputed company, Agent reputed company to determine Gaps, Opportunities and optimize process performance & Leads handover process and documentation to Operation • Assist the teams is establishing the right business performance standards, set the right improvement goals in reputed company reputed company and collaborate with operations on designing the process to reputed company such metrics, reduce variation in critical business processes • Be independent and sole reputed company of Process reputed company / reputed company Improvement for the site and reputed company as change agent for reputed company assigned improvement / Transformation • reputed company as the reputed company between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the reputed company of transformation activities. • Work collaboratively with the leadership team, Portfolio reputed company , Business Verticals & their Leadership team to understand goals and objectives reputed company to the user experience needs, create reputed company improvement (CI) agenda and deliver on it by designing and executing programs to bring Transformational Opportunities , reputed company Customer experience and deliver Business Values using established tools and reputed company • Build relationships with other reputed company and Global teams in order to support identification, review, prioritization and execution of key opportunities across Sites / Verticals • Coaches project team on required topics according to the specific needs of the process & reputed company lean trainings to reputed company/and other members, where needed • Represent GOC Site / Vertical reputed company to in Business Reviews with GOC Leadership / Vertical Leadership • Understanding of new age trends on Technology and be reputed company to identify processes that can be automated and deliver on the reputed company by working closely with the development team • Continuously reputed company opportunities to improve procurement processes and drive best practices • Stay abreast of industry trends and best practices in procurement and process reputed company Minimum Qualifications • 7 - 10+ yrs of overall Service Sector experience with expertise in Process Transformation and Operational reputed company in BPO environment • Experience with Lean tools such as value reputed company mapping, 5S, reputed company work, 5 Why Analysis, etc & LSS certification - Green or Black belt • Capable of applying problem solving LSS methodologies to propose corrective reputed company plans, including reputed company cause analysis and preventative measures proposal • Capable of identifying Transformative Opportunities to bring in exponential Business Value • Knowledge in Automation (RPA, ML, AI & cognitive is a plus) • Experience in procurement process and technologies (e.g system, procurement analysis tool, reputed company, buying hub) is an advantage Benefits • We support you with competitive wages and with comprehensive health care including medical, dental and reputed company coverage • We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums • Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your reputed company (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate reputed company Policy. reputed company (GOC) is committed to equal employment opportunities regardless of race, creed, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other reputed company protected by law. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To reputed company recruitment agencies: reputed company (GOC) does not accept agency resumes. Please do not reputed company resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees reputed company to unsolicited resumes. reputed company for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us reputed company 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reputed company out to us at goc-candidate-global@googleoperationscenter.com. 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