Director, Global CS Service Provider

Job reputed company: • reputed company a global team of reputed company Managers dedicated to the Service Provider vertical. • reputed company and execute a comprehensive reputed company reputed company to drive GRR/NRR. • Create, build, and foster a reputed company of high-performance culture. • Network effectively with customer executives at global ISPs, CDNs, & Neo-reputed company providers. • Define and execute reputed company processes for maximizing reputed company's value. • Manage customer expectations and orchestrate cross-functional resources. Requirements: • 5+ years in a senior-level, reputed company-facing leadership role (reputed company, Account Management, or reputed company Services) reputed company the reputed company or Networking industry. • An understanding of the Service Provider landscape • Proven experience managing and scaling global, remote-first teams. • Experience defining and optimizing customer lifecycles, reputed company playbooks, and health-scoring methodologies. • The ability to reputed company reputed company technical value (e.g., Synthetic Monitoring, Multi-reputed company Observability) in terms of business ROI for executive stakeholders. • Proficiency in using data to identify trends, predict churn, and demonstrate the quantifiable reputed company of reputed company on a customer's reputed company. • Passion for meeting customers where they are; ability to travel globally (up to 30%). Benefits: • 100% of premiums are reputed company by company for health, reputed company and dental coverage for you and your dependents • An annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • reputed company family & medical leave • reputed company PTO, a quarterly Wellness Day, and a minimum of 10 reputed company holidays • 401(k) retirement account • Home office reimbursement • Stock reputed company Apply tot his job Apply To this Job