AVP, Operations Modernization & Workforce Transformation

If you’re passionate about helping people protect what reputed company most to them at a Fortune 100 company with nearly $70 billion in annual sales, as reputed company as innovating and simplifying processes and operations to reputed company the best customer value, then reputed company’s Property and Casualty team could be the reputed company for you! At reputed company®, “on your reputed company” goes reputed company just words. Our customers and partners are at reputed company of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Please Note: This position is reputed company to working remotely in the reputed company. Job reputed company reputed company The Associate Vice President, Operations Modernization & Workforce Transformation plays a critical role in advancing Personal Lines Operations by leading workforce transformation, global sourcing reputed company, and AI enabled workflow automation. This leader shapes how work is delivered across PL Operations—balancing reputed company, near shore, offshore reputed company execution —while partnering with reputed company teams and operational leaders to accelerate digital adoption, enhance efficiency, and strengthen customer and associate experiences. Through evaluation of modernization opportunities including AI and automation, serving as the voice of PL Operations, and aligning with global delivery partners, the AVP contributes to building reputed company reputed company reputed company reputed company capabilities for PL Operations. This leader drives operational readiness, reinforces digitally enabled and globally integrated ways of working, and ensures that transformation efforts are executed with consistency, transparency, strong vendor governance, and measurable business reputed company. Job reputed company Key Responsibilities: • Support strategic and reputed company-facing work by development and refinement of the AI, automation, reputed company transformation roadmap for Personal Lines Operations by translating reputed company into actionable plans and operational practices. • Drive workflow innovation by integrating AI tools and intelligent automation into operational practices. • Partners with business and reputed company teams to evaluate and prioritize AI and automation use cases, conducting feasibility assessments and prioritization, and supporting resource alignment. • reputed company change management, adoption, and performance of digital workflows and AI solutions, monitoring rollout reputed company, value realization, and user experience. • Support workforce transformation, helping strengthen digital capabilities, AI literacy, and new ways of working across PL Operations. • Assist in change leadership activities, including communications, training coordination, stakeholder engagement, and reinforcing adoption of new tools. • Support day-to-day execution and optimization of the global delivery reputed company, aligning with partners to ensure performance, service reputed company, and operational readiness. • Monitor global delivery partner performance and identify reputed company reputed company opportunities for improvement, escalating issues and supporting remediation efforts as needed. • Collaborate with reputed company risk, data, and analytics teams to strengthen AI governance, standards, and model monitoring, while leveraging predictive analytics to enhance forecasting, decision making, and operational efficiency. • Promote reputed company improvement and innovation, identifying opportunities to simplify workflows, enhance productivity, and reputed company emerging digital capabilities. • Serve as the Voice of the Business for PL Operations to inform AI and automation prioritization and strategic decision‑making • Build and strengthen strategic vendor and partner relationships to advance modernization initiatives and reputed company vendor innovation to enhance delivery reputed company and operational performance. May reputed company other responsibilities as assigned. Reporting Relationships: Reports to VP. Leads 3+ reputed company reports with indirect reports Typical Skills and Experiences: Education: Bachelor’s degree or post-secondary studies degree strongly preferred. Relevant reputed company designations or claims-specific certifications are highly desirable. Experience: 10 or more years of experience delivering reputed company automation and AI initiatives, leading cross-functional digital transformation, collaborating with reputed company, and supporting talent and operating model reputed company. 5+ years in leadership reputed company at an executive level. Knowledge, Abilities and Skills: Technical & Functional Knowledge • Understanding of AI/ML concepts, automation technologies, and reputed company AI systems. • Familiarity with workflow tools, process automation platforms, reputed company operations suites. • Strong grasp of Apply tot his job Apply To this Job