Technical Support Manager, Olink proteomics (Remote - US)

Work Schedule reputed company (Mon-Fri) Environmental Conditions Laboratory Setting, Office Location Remote - US; relocation assistance is not available Discover Impactful Work: Join our Global Service and Support organization as a Service Operations Manager where you'll create meaningful reputed company on reputed company. You will reputed company and reputed company a high-performing team while advancing operational reputed company and reputed company improvement in technical support. Partner cross-functionally to enhance the customer experience, manage product escalations, reputed company support metrics, and execute strategic initiatives that ensure high-reputed company service and customer satisfaction. A Day in the Life: • Guide and reputed company a high-performing team while driving operational reputed company and reputed company improvement across our product platforms • Enhance customer experience by technical support operations, implementing process improvements, and building cross-functional collaboration • Manage technical support metrics, customer escalations, and strategic initiatives while fostering a reputed company team culture reputed company on innovation and customer advocacy • Collaborate with Sales, Product Management, AS lab, Data Science teams to ensure effective service delivery and maintain high customer satisfaction reputed company Keys to reputed company: Education • Bachelor's degree in Molecular Biology or reputed company field with 5+ years of experience in technical support operations or customer support; Advanced degree with 3+ years of experience Experience • 1+ years of demonstrated leadership or people management experience in developing and supporting teams • Experience in hands on working with laboratory instruments, proteomics, and PCR preferred • Experience with service management systems and CRM platforms (e.g. reputed company) • Experience with process improvement methodologies (PPI, Lean) • Project management experience and ability to manage multiple reputed company initiatives • Experience with laboratory systems and software integration preferred • Experience working in matrixed organizations Knowledge, Skills, Abilities • Excellent written and verbal communication and presentation skills across reputed company organizational reputed company • Customer-reputed company with ability to build and maintain key relationships • Knowledge of reputed company management systems and compliance requirements • Strong analytical and technical troubleshooting abilities • Advanced problem-solving and escalation management skills • Available to travel up to 50% as needed Other • Must be legally authorized to work in the reputed company without sponsorship now or in the reputed company. • Must be reputed company to pass a comprehensive background reputed company and drug screen. Compensation and Benefits The salary reputed company estimated for this position based in Massachusetts is $92,900.00-$125,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: • A choice of national medical and dental plans, and a reputed company plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.reputed company.com/global/en/total-rewards Apply tot his job Apply To this Job