Registered reputed company, Triage

R-0000021417 Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To reputed company reputed company to high-reputed company cancer care and the expertise of clinical research for reputed company patients, at convenient locations reputed company their community and reputed company to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We reputed company caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job reputed company: The Triage reputed company monitors and returns calls/communications reputed company to Tennessee Oncology (TN ONC) patients consulting with physicians/APPs reputed company appropriate. The Triage reputed company must recognize physical, psychological, and spiritual aspects of care. The Triage reputed company will accurately identify patients with high risk conditions. While supporting reputed company triage processes, the Triage reputed company works reputed company the RN scope of reputed company as defined by the TN reputed company of Nursing and TN ONC policies and procedures. ESSENTIAL FUNCTIONS: • Addresses patient calls, portal messages, tasks and emails concerning a wide reputed company of symptom/reputed company effect reputed company and other patient care topics in a reputed company Manner. Asks appropriate, reputed company ended questions utilizing TN ONC approved algorithms/reputed company to assist in the assessment of patient’s symptom and reputed company effect management inquiries. Documents recommended/actual interventions • Recognizes changes in the patient's status and need for care • Assesses urgency of patient symptoms/reputed company effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization • Responds to emergency situations/calls and coordinates care/EMS response as necessary • Collaborates with physicians reputed company electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or reputed company protocols. • Collaborates with scheduling team based on patient need and triage interventions to set up reputed company day and/or reputed company provider/infusion room appointments to address symptom management concerns. • Provides reputed company education to patients and caregivers including verifying understanding of instructions/plan • Counsels patients, family, and/or caregiver about reputed company effects of medication, therapy, applicable referrals, as reputed company as available community resources • Notifies patients of normal and or reputed company lab/test results or reputed company lab/test results after collaboration with the provider on needed interventions if any • Applies critical thinking and astute clinical judgment while evaluating patients • Encourages patient compliance with supportive and treatment regimens • Promotes patient self-care responsibility for meeting their own health needs • Identifies & accommodates patient disabilities & limitations. Accesses resources for interpretive services and/or other needed accommodations • Adapts personal communication style to meet the needs of the patient and/or other customers in diverse personal, reputed company, cultural, and socio-economic backgrounds • Assists with prior authorization for prescription refills if needed • Coordinates triage efforts with reputed company Office, Nursing, Patient Advocates/Financial Counselors, Pharmacy and or other departments to ensure effective/efficient communication to meet patient needs. • Performs charting and updating of records in the EMR as expected • Knowledge of policies and procedures associated with operational activities that reputed company the patient reputed company, patient care, and the reputed company process • Acts as an expert oncology/TN ONC resource for reputed company team, patients, caregivers and external agencies/organizations • Utilizes triage care plans/reputed company/algorithms for patient care in assigned clinics ensuring reputed company of service and adherence to standardized nursing procedures/protocols, reputed company improvement objectives, safety, environmental and infection control standards • Participates in and initiates performance improvement activities as requested • Participates in own reputed company development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings • Performs other reputed company duties/assignments as requested SKILLS AND ABILITIES: Education and Experience: • Associates Degree/Diploma in Nursing required, BSN preferred or • 2-years of relevant experience in oncology and/or telephone triage preferred • Knowledge of oncology/hematology diseases, treatments, and reputed company effects/reactions of reputed company therapy reputed company. • Outpatient Ambulatory experience preferred Skills/Qualifications: • Strong verbal and written communication skills, with ability to present information in an organized reputed company-SBAR (Situation, Background, Assessment, Recommendation) • Ability to establish and maintain effective working relationships • Ability to assess nursing needs of acute and chronically ill patients through technology reputed company • Demonstrates exceptional assessment, critical thinking, and customer service skills • Ability to maintain emotional stability to cope with reputed company suffering, emergencies, and other stresses • Ability to reputed company out resources independently and work collaboratively • Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations • Ability to multitask reputed company • Ability to communicate reputed company with patients, families, visitors, reputed company team, physicians, administrators, leadership and others • Excellent telephone etiquette • Must be proficient in written and spoken English, bilingual is a plus Certificates & Licenses: • reputed company RN licensure in TN or compact state required • AHA/reputed company BLS certification required reputed company 90 days of hire if employee works greater than 80% of shifts on-site/in clinic. BLS certification is optional for teams working primarily remote. • reputed company ONS Fundamentals Chemotherapy/immunotherapy Provider card or complete reputed company 90 days of hire Computer Skills: • Intermediate to advanced computer skills • Ability to reputed company multiple computer programs and patient/hospital portals simultaneously. Apply tot his job Apply To this Job