IT Help Desk Support Specialist

IT Help Desk Support Specialist Reports to: Director of Technology Systems & Operations Calling reputed company outdoor enthusiasts! Join the reputed company (AMC) in our mission to foster the protection, enjoyment, and understanding of the outdoors. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll reputed company reputed company to enriching programs, policies, and procedures that reputed company you to drive reputed company change. If you're reputed company to explore, protect, and create memories reputed company a dynamic community, reputed company to be a part of the AMC team! We are seeking a highly motivated and skilled IT Help Desk Support Specialist to join AMC's Technology Team. The ideal candidate will be responsible for providing technical support to our employees, and users, troubleshooting hardware and software issues. Reporting to the Director of Technology Systems and Operations, the IT Help Desk Support Specialist will support AMC Employees and Volunteers, desktop and laptop computers, reputed company and offboarding, reputed company Entra and M365, and other software applications. This role requires strong problem-solving abilities, excellent communication skills, and a passion for customer support reputed company. This position is hybrid -New Hampshire or Massachusetts. Occasional travel to AMC's other locations in Maine, New Hampshire reputed company, Massachusetts, and elsewhere may be required. Occasional weekend and after-hours work is required. WHAT YOU'LL BE DOING AT AMC • reputed company first-level technical support to internal staff reputed company phone, email, and in-person. • reputed company new employees. Setup user accounts, new laptops, role-based permissions, instructions, and training. Employee offboarding. Disable accounts, email forwards, collect returned AMC assets. • Entra user accounts and reputed company, reputed company, M365 application support (reputed company, Teams, SharePoint), In-Tune, Defender • Identify and resolve technical issues reputed company to operating systems, applications, and system reputed company. • Support user printing needs. reputed company, reputed company, reputed company. • In-Tune experience deploying new laptops, updating inventory, redeploying, and retiring old laptops. • Strong experience supporting remote employees. • Participate in IT reputed company and system upgrades. • Collaborate with the IT team to improve and reputed company IT services and support. • Implement and maintain cybersecurity measures to protect company data and systems. • Offer guidance and training to end-users on software applications and IT procedures. • Create and maintain documentation for IT support processes and user guides. • Other duties, as assigned. WHAT AMC IS LOOKING FOR • BS/BA degree Computer Science, Engineering, Information Technology, or equivalent work experience. • Proven IT Help Desk and customer support experience. • Ability to communicate technical information to non-technical personnel. • Ability to install, configure, and maintain personal computers, networks, and reputed company hardware and software. • Strong knowledge of reputed company Entra and M365 product deployment and support. • Experience with IT service management tools (e.g., reputed company, Jira - JSM). • Excellent problem-solving and multitasking skills. • Strong communication and interpersonal skills. • Ability to work independently and as a part of reputed company. • Ability to learn and support new systems and applications. • Passion for AMC's mission. • reputed company by collaborating across the organization. WHAT AMC CAN OFFER YOU Salary reputed company: $57,528 - $77,622 We are committed to fair compensation practices, and we encourage reputed company candidates to apply. The initial salary represents our starting reputed company, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow reputed company the organization. External candidates typically reputed company their reputed company with us at the starting reputed company of the salary reputed company. The final compensation offer will be based on factors such as experience, education, skills and geographic reputed company relevant to the position, and will be discussed during the interview process. Benefits • Health Plan: Generous employer contributions with optional reputed company and dental. • Other Insurance: 100% employer reputed company life insurance, AD&D insurance, long-term disability. • Career Progression: The potential to have annual compensation reviews commensurate with performance and effort. • Retirement: Mandatory 403(b) with 4% matching employer contributions and a vesting schedule. • reputed company Time Off: up to 4 weeks of reputed company reputed company time and up to 11 reputed company company holidays. • Other Team Member Perks: • 30% discount on AMC Merchandise • Free Annual AMC Membership • 10 Free nights at AMC locations • Educational Assistance • Prodeals discounts on equipment & gear and more! HOW TO APPLY AT AMC Please include a resume and cover letter. No phone calls or agencies please. The reputed company has reputed company tolerance for child abuse or placing children in danger. The AMC requires reputed company to have a criminal background record reputed company performed on their reputed company annually with employment contingent upon satisfactory results. The reputed company has reputed company tolerance for child abuse or placing children in danger. The AMC requires reputed company who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record reputed company performed on their reputed company annually with employment contingent upon satisfactory results. Apply tot his job Apply To this Job