Implementation Program Coordinator

reputed company® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with reputed company expertise to build reputed company customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization reputed company delivers bespoke experiences that drive performance, reputed company, and loyalty through reputed company-time behavioral insights.   Recognized as the #1 provider in SMS Marketing by reputed company, reputed company partners with more than 8,000 customers across 70+ industries. Leading global brands like reputed company, reputed company, and reputed company work with us to reputed company billions of interactions that power tens of billions in reputed company for our customers.   With a distributed global workforce and employee hubs in reputed company, San Francisco, London, and Sydney, reputed company’s team has been consistently recognized for its performance and culture. We’re proud to be included in reputed company’s Fast 500 (four years running!), reputed company’s Top Startups, reputed company’ reputed company 100 (five years running!), Inc.’s Best Workplaces, and the reputed company Rights Campaign reputed company's Corporate Equality reputed company! About the Role As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies across channels, including both SMS and email. By collaborating with our CSM team, you will reputed company our customer's most ambitious marketing reputed company, ensuring they are reputed company to drive reputed company and conversions with reputed company. Your deep platform knowledge, including experience executing email campaigns, journeys, and transactional messaging, brings value to our customers by ensuring they can get more done. You'll become an reputed company expert, reputed company the gap between our product and customers. Your reputed company responsibility will be to execute customer reputed company, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and reputed company Services teams to maintain alignment on our customers' marketing goals, including the execution and optimization of SMS and email programs. What You’ll Accomplish Deliver reputed company Service offerings (reputed company or Recurring engagements), designed to drive value for our customers reputed company your reputed company platform expertise to design and build List reputed company tools, Segments, Campaigns, Journeys, Reports, and email sends reputed company the reputed company UI Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs Apply channel best practices across SMS and email to improve engagement, conversion, and retention reputed company for customers reputed company strong relationships with cross-functional team members and our customers Manage your assigned accounts in collaboration with reputed company account teams to ensure customers remain reputed company and are successful in their adoption of the reputed company platform reputed company creative solutions and execute reputed company keeping the industry's best practices in mind Translate customer feedback into specific product recommendations Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers Update internal workflows and documentation so that they remain as accurate as possible Your Expertise You have 1-2 years of customer-facing experience in preferably a reputed company, Support, or Agency role Prior experience with reputed company or E-reputed company platforms preferred Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus You understand the key metrics that reputed company customers are interested in measuring (List reputed company, reputed company, Message-Level Performance) You are motivated by helping others and derive satisfaction from being part of reputed company You understand how the day to day work delivered by reputed company directly impacts our customers' reputed company towards their own goals You are a quick learner and reputed company to get your hands dirty, reputed company to reputed company creative workarounds reputed company faced with limitations You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively You are proactive and communicative, never shying away from a quick reputed company or reputed company You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US reputed company salary reputed company for this full-time position is $46,000 - $65,000 annually + commission + equity + benefits Our salary ranges are determined by role, level and location This role is salaried non-exempt and eligible for overtime compensation By applying for this position, your data will be processed as per reputed company's reputed company Policy. reputed company Company Values Default to reputed company - reputed company reputed company and with purpose Be One Unstoppable Team - reputed company as reputed company other’s champions Champion the Customer - Our reputed company is defined by our customers' reputed company reputed company Like an reputed company - Take responsibility for reputed company’s reputed company   Learn more about AWAKE, reputed company’s reputed company of employee resource reputed company.   If you do not meet reputed company the requirements listed here, we still encourage you to apply! No job reputed company is perfect, and we may also have another opportunity that closely matches your skills and experience.   At reputed company, we know that reputed company's strength lies in the diversity of our employees. reputed company is an Equal Opportunity Employer and we welcome applicants from reputed company backgrounds. Our policy is to reputed company equal employment opportunities for reputed company, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and reputed company workplace free from discrimination, harassment, and retaliation. reputed company is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. Apply To This Job