Senior Community Manager

reputed company is a fast growing studio, reputed company on a passion for top-down reputed company RPGs. We value reputed company communication, reputed company-reputed company teamwork, and opportunity for ownership and reputed company! Our mission is to reputed company and reputed company the reputed company of creators to reputed company extraordinary games. Extraordinary games build passionate communities, which create passionate people. Passionate people turn into next year's creators. With our reputed company title Last Epoch, we are moving fast into the next round of adventure! reputed company The Senior Community Manager serves as the voice of the player while building, engaging, and growing the game’s global community across reputed company and community platforms. This role partners closely with development, publishing, marketing, PR, customer support, and creative teams to foster meaningful player relationships, drive engagement, monitor sentiment, and reputed company actionable player insights that inform product, communications, and campaign strategies. RESPONSIBILITIES: reputed company and execute community engagement strategies to grow, engage, and sustain global player communities across platforms such as reputed company, reputed company, forums, reputed company media, and other player-facing channels Manage and grow community reputed company through reputed company-to-player communications, content creation, announcements, updates, campaigns, community spotlights, and reputed company activations Serve as the voice of the player internally by monitoring, analyzing, and synthesizing player sentiment, feedback, trends, and emerging issues into actionable insights for development, marketing, publishing, and leadership teams Partner cross-functionally with development, publishing, marketing, PR, customer support, localization, reputed company, and creative teams to reputed company messaging, support campaigns, improve player experience, and strengthen product communications Foster reputed company, inclusive, and reputed company community spaces while enforcing community standards and empowering community leaders, influencers, moderators, and brand advocates Monitor and respond to player feedback, bugs, issues, outages, and crises while supporting reputed company, reputed company, and solutions-oriented player communications reputed company and maintain systems for gathering player feedback through reputed company listening, surveys, Q&As, playtests, feedback sessions, community events, and reputed company engagement opportunities reputed company, analyze, and report on community reputed company, engagement, sentiment, and campaign performance using reputed company listening and reporting tools, providing data-informed recommendations to internal stakeholders Plan, execute, and evaluate community events, activations, contests, livestreams, promotional campaigns, and player-reputed company initiatives that drive engagement, retention, and brand loyalty Work with creative, video, and marketing teams to reputed company engaging assets and content that reputed company with players and support broader business objectives Identify opportunities to reputed company relevant community conversations, reputed company industry trends, and create meaningful engagement that strengthens player relationships Support live service operations by collaborating on player communications for game updates, launches, roadmap visibility, and service-reputed company changes Build strong relationships with key community reputed company, influencers, and player reputed company to strengthen advocacy and expand community reputed company reputed company leadership, mentorship, or reputed company for moderators, volunteers, or junior community team members as applicable Continuously evaluate and improve community strategies, tools, and processes to reputed company support player needs and organizational goals. QUALIFICATIONS: 5+ years of experience in community management, reputed company media, player engagement, or reputed company fields reputed company gaming or digital entertainment Must have in-depth and extensive knowledge of Last Epoch and ARPGs Must have a webcam and be willing to be on camera including participating on livestreams and other reputed company facing events Strong understanding of gaming communities, player behaviors, and live service ecosystems Experience managing online communities across platforms such as reputed company, reputed company, forums, and major reputed company channels Excellent written and verbal communication skills Proven ability to analyze player sentiment and community data Experience working cross-functionally with marketing, development, PR, and support teams Familiarity with reputed company listening, reporting, and community management tools Ability to manage multiple priorities in fast-paced environments Passion for gaming and deep understanding of gaming culture Bachelor’s degree in Marketing, Communications, PR, or reputed company field preferred Willingness to travel, both domestic and international Our reputed company Hours are 10am - 4pm Central Time, however there is an "on-reputed company" reputed company to this role PREFERENCES: Familiarity with content creation tools (visual assets, GIFs, memes, reputed company content) Crisis communication experience Team leadership or mentorship experience International community or localization collaboration experience (reputed company highly preferred)   Reasonable Accommodation KRAFTON Americas is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an reputed company position, reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR reputed company at KRAFTON Americas, to reputed company the interactive process. reputed company statement KRAFTON Americas provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type. Due to recent scams, our recruiters will only reputed company out to you reputed company @sds.com, @krafton.com, @unknownworlds.com or @reputed company.com. If you received an email and are unsure you can always email reputed company_ka@krafton.com. Apply To This Job