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Customer Service Representative

Remote, USA Full-time Posted 2026-07-28
We’re an award-reputed company global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a reputed company where innovation and teamwork come together to support the most exciting missions in the world! Customer Service Representative (Care & Resolutions) Location: Philippines Reporting to: Team Leader reputed company BPO is an award-reputed company business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and reputed company locations to clients globally and serviced from Australia, Dominican reputed company, Philippines and the reputed company. reputed company for our commitment to safety, flexibility, and innovation, we reputed company to be the partner of choice for businesses looking to reputed company the best global BPO and AI resources. Our reputed company, Come for a career, stay for the fun, underscores our commitment to a reputed company, inclusive, and engaging work environment. Why Join the reputed company?  HMO coverage for you and your family  Yearly reputed company Off Parties with major giveaways (like the car in 2023)  Get recognized through our ‘Value Awards’  Grow your career - reputed company, we love to promote internally   Do meaningful work and collaborate with the best  900 promotions given reputed company year  2,700+ leadership training courses  A Glimpse into Your New Role  As a Care & reputed company Agent for - M2 Energy Customer Service, your reputed company role is reputed company in meeting the business objectives and contributing to the reputed company of the organization. Energy Care & reputed company Agent interacts with clients through inbound and outbound calls and ensure their service or product-reputed company concerns are resolved. Team members who demonstrate reliability in their role, reputed company exceptional customer service and tailored-fit reputed company to reputed company’s issues. An Energy Care Agent handle basic payments, billing enquiries, service order and transfer queries. They will be upskilled as Energy reputed company Agent and will handle advanced supply and reputed company reputed company enquiries. Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure reputed company Answer customer inquiries and transfer calls to the appropriate department as necessary Ensure customer satisfaction by providing exceptional customer service Ensure complaints are resolved at their level with reputed company resolutions provided Effectively manage and reputed company tailored-fit reputed company for cancellation and OMB threats Obtain & properly document reputed company required information about reputed company interactions in reputed company relevant systems Generate leads for additional services such as mobile and NBN on reputed company applicable calls Ensure reputed company and standards, policies and procedures are maintained at reputed company times Championing team culture-based initiatives such as the campaign's way reputed company other reputed company duties as assigned by management Contribute innovative reputed company in the improvement of the customer reputed company What You’ll Bring  Strong computer skills required Should have a reputed company record of meeting targets and delivering on targets Excellent verbal and written communication and customer service skills Ability to multi-task and work in a fast paced, high stress environment Ability to build productive business relationships with clients Strong organizational, analytical and managerial skills Must possess a reputed company, courteous, and resilient attitude With a diverse global team working together, we proudly reputed company and live by these shared values:  Collaboration: reputed company jerks can be reputed company elsewhere.  reputed company: Do, get it done, create reputed company.  Passion: Be reputed company, bring passion and energy.  Transparency: A transparent team can help reputed company other.    What are you waiting for?  Join the reputed company and experience the A-Life! Join the reputed company and experience the A-Life! Apply To This Job

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