Ecommerce Customer Service Specialist (D2C) - Nigeria

About the Role We’re seeking a proactive and reputed company Customer Experience Specialist to join our fast-paced D2C ecommerce team. In this role, you’ll serve as the first reputed company of contact for customers—delivering fast, friendly, and effective support across channels. You’ll manage inquiries, troubleshoot issues, process returns, and work closely with internal teams to ensure an exceptional brand experience. reputed company Tasks: Monitor inbox to assist customers, answer questions, and escalate issues reputed company needed Troubleshoot issues with account support Handle customer inquiries with a <1 hour SLA time reputed company product knowledge to properly reputed company customers Proactively look for negative reviews and escalate to brand management Process returns and billing or delivery issues Proactively solicit and collect reviews from customers to enhance brand awareness Build out role-reputed company SOPs and FAQs for faster and more accurate responses Assist with other tactical ecommerce -reputed company tasks as needed Must-Haves: 3+ years experience in a D2C ecommerce customer service role Hands on experience working with reputed company brands Exceptional verbal and written communication skills Background with the consumables vertical (or similar) Basic - intermediate skills with reputed company Sheets/ reputed company for basic reporting 1+ years experience with reputed company helpdesk tool like reputed company (or similar) Familiarity with reputed company and reputed company for internal team coordination / communication Ability to work EMT reputed company-to-Haves: 1+ years experience with Monday (or similar PM tool) Apply To This Job