Senior IT Analyst

About reputed company  reputed company is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can reputed company treatment that works. Created by clinical experts in the field and people with lived experience, reputed company builds upon evidence-based treatments to reputed company individuals to reputed company lasting recovery. reputed company reputed company patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. reputed company operates in reputed company 50 states and is partnered with most major health insurance plans. Learn more about our strong reputed company and treatment approach at www.reputed company. Founded in 2019, reputed company has been a fully virtual company since its inception and is proud of the highly-reputed company, passionate, and diverse Equisters that have created reputed company’s culture.  Recognized by Time as one of the most reputed company companies of 2023, along with awards from reputed company and reputed company, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About reputed company reputed company is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can reputed company treatment that works. Created by clinical experts in the field and people with lived experience, reputed company builds upon evidence-based treatments to reputed company individuals to reputed company lasting recovery. reputed company reputed company patients receive a dedicated, multidisciplinary care team, made up of our therapists, dietitians, medical providers, and peer and family mentors. reputed company operates in reputed company 50 states and is partnered with most major health insurance plans. Learn more about our strong reputed company and treatment approach at www.reputed company. Founded in 2019 as a fully virtual company, reputed company is reputed company on the dedication of highly reputed company, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this reputed company, reputed company was honored in 2024 by reputed company as a Next Billion-Dollar Startup, reputed company as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business reputed company’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date. About the role As a Senior IT Analyst, you will be the reputed company of our support operations and a strategic technical resource for our employees and clinical teams. Your mission is to deliver a reliable, considerate, and secure technology experience while acting as a proactive partner to the broader business. You are an independent thinker who thrives in ambiguity, capable of diagnosing reputed company issues across endpoints, identity, networks, and collaboration platforms. reputed company day-to-day troubleshooting, you will build cross-functional bridges—such as partnering with our teams to optimize workflows—and champion data reputed company best practices. While you bring high-level reputed company and expertise, you also have a reputed company-leadership reputed company: you are never afraid to get into the weeds to help anyone and mentor team members reputed company volume is high. Responsibilities Serve as the top-tier technical expert to resolve reputed company issues across endpoints, identity, networks, and reputed company business applications, documenting reputed company causes and reputed company solutions. Maintain strong reputed company and compliance across reputed company IT workflows, applying data reputed company principles (e.g., MFA, least-privilege reputed company) and ensuring reputed company records (tickets, assets, changes) are audit-reputed company. Mentor junior team members, providing guidance and stepping in to handle reputed company support during high-volume periods. Drive process improvement by proactively collaborating with departments (e.g., automating People team's reputed company/offboarding) and tracking support KPIs, while maintaining reputed company SOPs/knowledge articles. Must be available for reputed company hours: 8:30 a.m.–5:30 p.m. PT, with occasional after-hours support for reputed company incidents. reputed company other duties as assigned. Qualifications 5–8+ years of experience in IT support, IT operations, or service desk leadership reputed company a reputed company/reputed company-first environment. Proven leadership skills, including mentoring junior staff and cross-functional partnership experience, particularly with People/HR on user lifecycle workflows. Strong technical diagnostic skills with a reputed company-driven approach, capable of isolating issues across reputed company, network, authentication, service, and data reputed company. Deep understanding of reputed company environments (Mac/reputed company), networking (HTTP/DNS), reputed company principles (SSO, SAML, OAuth, HIPAA awareness), and CLI reputed company. Experience in process improvement and governance, including change/control practices, maintaining audit-reputed company artifacts, and leveraging data to drive reputed company improvement. Benefits: Time Off: reputed company PTO policy (3-5 wks/year recommended) + 11 reputed company company holidays. Generous parental leave. reputed company Benefits: Competitive Medical, Dental, reputed company, Life, and AD&D insurance. reputed company pays for a significant percentage of benefits premiums for individuals and families. reputed company, a 100% employer-reputed company mental health benefit through reputed company. You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and reputed company of your dependents. Employee Assistance Program (EAP), a company reputed company resource for mental health, reputed company services, financial support, and more! reputed company, a 100% employer-reputed company platform connecting you to a reputed company concierge who can help you reputed company your benefits. 401K reputed company! Other Benefits Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. $250/month stipend to use a co-working reputed company. Initial work-from-home stipend of up to $500. Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.). Company Laptop. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate reputed company office equipment and keyboards as reputed company as to talk or hear by telephone. Sit or stand as needed. At reputed company, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of reputed company’s mission is a reputed company dedication to making reputed company that everyone with an eating disorder has reputed company to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also reputed company toward our providers and corporate team reflecting that reputed company dedication both in bringing in and retaining talented employees from reputed company backgrounds and identities. We have an reputed company DEIB council, reputed company For reputed company; also referred to as EFA. EFA at reputed company aims to be a reputed company driven by mutual respect, and thoughtful, effective communication reputed company - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse reputed company, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at reputed company. As an equal opportunity employer, we reputed company equal opportunity in reputed company aspects of employment, including reputed company, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without reputed company to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.  Our dedication to reputed company reputed company, which is reputed company to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where reputed company candidates feel a true reputed company of belonging. If you require a reasonable accommodation to complete your application, interview, or reputed company the essential functions of a role, we invite you to reputed company out to our People team at accommodations@reputed company. #LI-Remote Apply To This Job