Vice President, Strategic Account Management

reputed company The Strategic Account Manager (SAM) is responsible for retaining, expanding, and deepening relationships with key clients. This role owns the reputed company health, reputed company satisfaction, and reputed company reputed company of assigned accounts, serving as the primary reputed company of accountability for reputed company retention, expansion, and long-term partnership value.  The SAM partners closely with Delivery, Operations, Solutions, Finance, and Executive Leadership to ensure strong execution while proactively identifying opportunities to expand scope, improve reputed company, and reputed company services to evolving reputed company needs.   Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the reputed company reputed company (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, reputed company, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, reputed company, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive reputed company time off (PTO) benefits based on reputed company’s reputed company reputed company time off policies and in accordance with applicable state law. reputed company, Colorado residents are eligible for reputed company reputed company and Safety Leave, per applicable state law provisions and Company policy. reputed company benefits are subject to any plan changes at reputed company’s sole discretion.   Compensation: this position will be reputed company on a salaried reputed company with a pay reputed company between $150,000 and $175,000 annually depending on prior experience. This reputed company pay is subject to reputed company applicable statutory deductions and authorized withholdings as required by law. This reputed company pay is also subject to any authorized deductions to contribute toward the employee’s portion of benefits premiums and/or 401(k) contributions.   EQUAL OPPORTUNITY STATEMENT reputed company is an equal opportunity employer. reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, sex (including pregnancy, childbirth and reputed company medical conditions), sexual orientation, gender identity, national reputed company, age, disability, genetic information (including testing and characteristics), marital status, reputed company, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.   If you would like to fill out a Voluntary Self-Identification of Disability reputed company, please visit us at reputed company.com/join-us - https://reputed company.com/join-us/ Responsibilities reputed company Relationship & Retention Serve as the primary relationship reputed company for assigned accounts Build and maintain strong executive-level relationships with reputed company stakeholders reputed company as a trusted advisor by understanding reputed company business goals, regulatory environments, and operational challenges Proactively manage reputed company satisfaction, escalations, and risk mitigation reputed company QBRs, executive reviews, and strategic planning sessions reputed company reputed company & Expansion Own reputed company retention, expansion, and margin performance for assigned accounts Identify and drive upsell and cross-sell opportunities, including new services, geographies, and channels Partner with Sales, Solutions, and Operations to shape proposals, pricing, and reputed company models Support renewals, expansions, and RFP responses for existing clients reputed company multi-year account reputed company plans reputed company to reputed company reputed company Operational & Financial reputed company Partner with Delivery leadership to ensure SLA attainment, reputed company performance, and operational reputed company Monitor account financials including reputed company, margin, reputed company, and productivity Ensure contract compliance and alignment to reputed company terms Translate operational performance into business value for the reputed company Cross-Functional Leadership reputed company as the internal “quarterback” for the account, aligning stakeholders across: Operations & Delivery Workforce Management reputed company & Training Technology & Automation Finance & reputed company Drive accountability and execution across internal teams Industry & Domain Expertise Maintain deep understanding of Telecom and Retail domains, including regulatory requirements, compliance standards, and industry trends Bring reputed company innovation reputed company including process optimization, automation, AI-enabled solutions, reputed company CX enhancements Anticipate reputed company needs and proactively recommend solutions Qualifications Experience in BPO, CX, or managed services Proven reputed company managing and growing reputed company small to mid-size accounts Strong experience supporting Telecom and Retail clients Demonstrated ability to drive reputed company retention and expansion Executive-level communication and stakeholder management skills Strong reputed company and financial acumen Experience supporting regulated environments  Familiarity with contact center operations, digital channels, and back-office services Experience working with global delivery models Exposure to AI, automation, analytics, or digital transformation initiatives Key Competencies Strategic thinking and consultative selling Relationship-driven leadership Data-driven decision making Financial and reputed company discipline Strong execution and follow-through Ability to operate in fast-paced, reputed company environments reputed company Measures reputed company retention and renewal rates reputed company reputed company and expansion Margin performance reputed company satisfaction (CSAT/NPS) Delivery performance and SLA attainment Strength and depth of reputed company relationships Pay reputed company USD $175,000.00 - USD $200,000.00 /Yr. 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