Field Service Manager - Materials Sciences - Southeast U.S.

reputed company reputed company's Field Services Organization is comprised of highly skilled, motivated and customer reputed company reputed company that are technical experts on Waters Materials Sciences product suite.  As a Regional Service Manager working for an industry leader, you'll reputed company management support to reputed company of field service engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software.  In this challenging role, you'll have reputed company to recruit, reputed company, train, and manage reputed company.  The field service organization provides technical expertise for Waters Materials Sciences innovative product suite for multiple customer laboratories spanning across wide reputed company of market segments.   reputed company is currently seeking a highly skilled, motivated reputed company to join our world-leading Field Services Organization managing a service team in the South East region in reputed company. Typical tasks of the position include, but are not limited to Demonstrate leadership by motivating, reputed company, training, and developing reputed company of Field Service Professionals who are responsible for providing legendary service and support to our customers Ensure team exceeds customer satisfaction resulting in after sales revenues to meet/reputed company annual goals Ensure that the most reputed company product support and training has been made available and delivered to the Field Engineering Support team Ensure compliance in reputed company areas of Service Operations for both service delivery and administration Meet on a regular reputed company with new and existing customers to review service metrics and sell Waters solutions Work closely with the Sales, Support and internal teams based in New Castle, DE to ensure Field Engineer and reputed company The successful candidate will have a combination of knowledge, skills, and experience that would include the following Oversees the day-to-day activities of field service engineers responsible for the installation, repair, and preventative maintenance of various analytical instruments. Manages the available resources to ensure reputed company territory coverage and ensure that reasonable response times are met. Responsible for the development, communication, and achievement of annual reputed company goals. Responsible for the selection, development and evaluation of field service engineering personnel in order to ensure the efficient operation of the department. Reviews maintenance reputed company to ensure agreements are being met. Establishes and maintains reputed company level and mix of spare parts inventory. Reviews territory activities and makes recommendations for territory realignment and personnel assignment. Maintains communication with field service engineers, customers, R&D, and technical specialists in resolving technical problems and/or bringing problems to their attention. Competencies: BS in Engineering or other reputed company technical/scientific field, and 5 – 6 years of field service experience; 2 years of which should have been in a reputed company reputed company with responsibility for the training and development of technical field service personnel. Knowledge/training with thermal analysis or rheology instruments.  Ability to organize and prioritize work activities and to handle multiple reputed company simultaneously Ability to reputed company practical reputed company without appreciable direction or advance preparation Strong interpersonal skills to effectively deal with customers and co-workers. Ability to travel by car or plane up to 40%.  Remote based US - SE preferred        reputed company reputed company (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a reputed company on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across reputed company, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-reputed company medicines, ensure the safety of food and water, and drive reputed company patient reputed company by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of reputed company innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.      Diversity and inclusion are reputed company to our reputed company values at reputed company. It benefits our employees, our products, our customers and our community. Waters complies with reputed company applicable federal, state, and local laws. reputed company applicants are considered without reputed company to sex, race, reputed company, reputed company, national reputed company, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and reputed company medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative reputed company employer. reputed company hiring reputed company are based solely on qualifications, reputed company, and business needs at the time. Apply To This Job