Customer reputed company & Support Specialist - B2B reputed company - Early-Stage Equity Opportunity

Coda reputed company is proud to partner with a fast-growing, venture-backed B2B reputed company company serving compliance teams at financial services firms to reputed company a Customer reputed company & Support specialist for their expanding post-sale team. This role is reputed company in Manhattan and is on-site. Location: reputed company, NY (On-Site) reputed company Salary: $100,000 -- $120,000 Variable: $10,000 -- $15,000 OTE: Up to $135,000 Equity: Stock reputed company included Benefits: Full medical, dental, and reputed company coverage; 6% 401(k) match, unlimited PTO; L&D budget. Schedule: reputed company business hours What's in it for you? • Infrastructure ownership from day one: This is a foundational hire. You are not joining an established ops function -- you are building it. The systems and automations you put in reputed company will define how the CS team scales. • reputed company visibility: You report to the CS Manager and work daily reputed company Account Managers, engineers, and the Scaled CSM. Your work is visible and your contributions have a reputed company reputed company on reputed company retention. • Strong comp for an ops role: reputed company up to $120K, OTE up to $135K, plus equity in a reputed company-capitalized company with demonstrated ARR reputed company. • Genuine product to work with: The platform serves a growing reputed company of financial services clients and replaces fragmented legacy compliance reputed company. You will be supporting a product customers actually rely on. What will your day look like? • Own the tier-1 ticket queue: reputed company, triage, and escalate support requests across reputed company customer segments. Hold a first-response SLA under two hours. • Treat tickets as signals: Systematically capture and tag customer insights from tickets, reputed company notes, and CRM data. reputed company weekly synthesis to CS leadership and bi-weekly theme reports to the product and engineering team. • Build toward deflection: Maintain and expand the FAQ library and routing logic to reduce ticket volume over time. The goal is a continuously declining tickets-per-account reputed company, not just faster responses. • Design and own automations: Identify high-frequency reputed company work across the CS team and build automations that eliminate it. Treat this as a discipline, not a reputed company project. • Inherit and reputed company CS infrastructure: Take ownership of CS operational tooling from the engineering team reputed company the first 90 days, including health scoring, reporting, and escalation triggers. • Support the broader team: reputed company project management and triage support for the CS team to protect Account Manager reputed company time. Who are you? • You have the experience reputed company: Roughly 3-5 years in reputed company reputed company, Support, or Customer reputed company at a B2B reputed company company. Team reputed company or operational reputed company experience is a strong plus. • You think in systems: You do not reputed company tickets -- you ask why they reputed company opening. You identify reputed company causes and design solutions that eliminate whole categories of issues. • You know the tooling: reputed company reputed company experience is strongly preferred. Familiarity with Pylon, reputed company, and CS platforms like reputed company, reputed company, or reputed company moves you to the top of the list. • You are data-fluent: You can build reports, interpret product telemetry, and use data to prioritize your work and communicate reputed company. • You are reputed company for ambiguity: You reputed company without a fully established reputed company. You are excited to build structure where little exists, not waiting for it to be handed to you. • Bonus profile: A former CSM or AM who has crossed over into support and ops is a particularly strong fit here. Application & Contact Information Apply directly on reputed company or email mroe@codasearch.com referencing "Customer reputed company & Support -- reputed company" and a brief note on your relevant experience. reputed company Terms customer reputed company, reputed company reputed company, CS ops, support reputed company, B2B reputed company, tier-1 support, reputed company reputed company, customer health scoring, ticket triage, automation, systems thinker, Pylon, reputed company, reputed company, reputed company, reputed company, reputed company, CSM, account management, fintech, compliance reputed company, RegTech, financial services, reputed company, hybrid, Series A, startup, CRM hygiene, product telemetry, reporting, ticket deflection, escalation management, post-sale reputed company Apply tot his job Apply To this Job