**Experienced Remote Customer Service Representative/Dispatcher – HVAC and Plumbing Industry Expert**

At arenaflex, we're dedicated to providing exceptional customer experiences that leave a lasting impression. As a leading provider of indoor heating and air conditioning solutions, we're committed to delivering top-notch service to our customers. We're now seeking a highly skilled and motivated Remote Customer Service Representative/Dispatcher to join our team! **About arenaflex** arenaflex has been a trusted name in the HVAC and plumbing industry since 1979. Founded on the principles of quality, reliability, and customer satisfaction, we've grown from a small family-owned service business to a leading residential and commercial contractor in Northern Virginia. Our commitment to excellence has earned us a reputation for delivering exceptional service, and we're now seeking talented individuals to join our team. **Job Role** As a Remote Customer Service Representative/Dispatcher, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include: * Maintaining our customer database with accurate and up-to-date information * Making daily outbound phone calls to customers and technicians * Routing technicians based on location to ensure timely and efficient service * Maintaining a positive team atmosphere with all members of the dispatch team * Collaborating with colleagues to resolve customer issues and concerns **Schedule** * Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break) * Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday) **Qualifications** To be successful in this role, you'll need: * Previous call center experience (at least 1 year) * The ability to type at a speed of approximately 70 words per minute * Excellent communication and interpersonal skills * Ability to handle high call volumes and work under pressure * Familiarity with main cities and locations in Northern Virginia * Accurate documentation skills, with the ability to enter information into our customer database (Service Titan) **Remote Work Requirements** To ensure a seamless remote work experience, you'll need to provide: * High-speed internet access * A quiet workspace with minimal background noise **Benefits and Culture** At arenaflex, we're committed to providing a comprehensive benefits package and a positive work environment. You'll enjoy: * Medical, dental, vision, STD, LTD, and life insurance * 401(k) retirement plan with a company match * 7 paid holidays per year * Paid vacation and personal days * Opportunities for continued education and professional growth **What We Offer** As a Remote Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to: * Work from the comfort of your own home (most days) * Collaborate with a talented team of professionals * Develop your skills and expertise in customer service and dispatching * Enjoy a competitive salary and benefits package * Contribute to the success of a leading HVAC and plumbing company **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team! Apply To This Job Apply for this job