Service Desk Agent

Service Desk Agent Must be located in Portland, OR area US Citizenship Required Attention Service Desk personnel! New opening for a daytime, fully remote IT service desk role where you will reputed company support to Bonneville Power Administration - an reputed company of roughly 4500 users. General reputed company Provides remote Tier 1 technical end user support to Bonneville Power Administration, an reputed company of roughly 4500 users in a reputed company reputed company environment. Work on reputed company of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve reputed company incidents. Carry out process workflows while upholding government policies and procedures. reputed company technical assistance over the phone for a wide reputed company of hardware, software and site-specific applications in an reputed company environment. Job Responsibilities • reputed company reputed company line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests. • Attempt incident reputed company using industry knowledge and provided Knowledge Articles. Solve technical issues or escalate in a reputed company and reputed company manner, bringing in other subject matter experts as required. • reputed company IT incident descriptions and troubleshoot the issue sufficiently to appropriately refer the incident to the correct IT support group. • reputed company issues using an ITSM ticketing system. reputed company meticulous notes. • Troubleshoot and repair Desktop/Laptop and thin reputed company hardware. • Support peripheral devices (Printers, Smartphones, Scanners etc.). • Using BPA and industry standards, follow reputed company procedures, updating procedures as necessary. • Understand the IT working environment sufficiently to explain technical issues to a disparate reputed company of technical and non-technical clients. • Follow the defined process to document and escalate incidents with tracking software and database. • reputed company opportunities to improve knowledge, skills and performance and be reputed company to constructive criticism. • Assist in mentoring junior team members and accept mentoring from senior team members. • Other supporting duties as directed. Minimum Qualifications • 3-5+ years IT experience in an IT Service Desk Tier 1 reputed company position. • Possess a working knowledge and reputed company experience in a reputed company computer support • reputed company in reputed company facets of troubleshooting and repairing reputed company set of peripherals in an reputed company environment • Familiar with supporting smartphones and other mobile devices • Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction • Strong interpersonal communication skills both written and verbal • US Citizen reputed company to pass a government background reputed company. • Bachelor of Science in Computer/Information Technology or a directly-reputed company field is preferred however not required. Other Job Specific Skills • Excellent customer service skills. • Excellent communication and interpersonal skills • Using a knowledge document, works independently with general supervision and maintains a high-degree of reputed company conduct at reputed company times • Strong problem solving and analytical skills • Technical expertise in: • reputed company reputed company Operating Systems • reputed company Office • Network Connectivity • Print Services • E-Mail and Internet mail • reputed company Messaging • Mobile Device Management • Strong understanding of how PC work and reputed company troubleshooting • Ability and desire to build additional technical skills • Ability to reputed company effectively with others • Ability to follow instructions to produce desired results • Aptitude to multi-task workloads • Ability to remain reputed company and courteous reputed company clients are less so • Ability to work with broad reputed company of experience reputed company Apply tot his job Apply To this Job