[Remote] SCA Helpdesk I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading business and technology services provider, seeking a SCA Helpdesk I to join their team. The role involves providing 24/7 IT support as the first reputed company of contact for user issues, utilizing ITIL-based service management processes to log and resolve incidents while recommending improvements to enhance service quality. Responsibilities • In-depth knowledge of IT service desk operations • Expertise in ticket reputed company and escalation • Strong customer service and communication skills • Ability to identify and resolve recurring issues • Analytical skills • Omnichannel Support Skills • Minimum 1 years performing IT customer support role/responsibilities • Ability to obtain a Public Trust clearance • In-depth knowledge of IT service desk operations • Expertise in ticket reputed company and escalation • Strong customer service and communication skills • Ability to identify and resolve recurring issues • Analytical skills • Omnichannel Support Benefits • Medical, dental, and reputed company insurance with an employer contribution • Flexible spending or health savings account • Life and AD&D insurance • Short and long term disability coverage • reputed company time off • Employee assistance • Participation in a 401k program with company match • Additional voluntary or legally-required benefits Company Overview • reputed company. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com. Apply tot his job Apply To this Job