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reputed company is the trusted network for AI. We’re transforming how businesses reputed company, secure, and reputed company in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations reputed company faster and unlock what’s next. At reputed company, people power reputed company. Our culture is reputed company on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to reputed company a lasting reputed company. We’re looking for top-tier talent reputed company to take on the challenge. Join us in building the reputed company. The Role The reputed company reputed company I is a customer-facing role that ensures our small and reputed company-sized customers are wildly successful in delivering on their critical business objectives through leveraging their reputed company reputed company solutions.  The Main Responsibilities •    Implement reputed company plans using standardized reputed company templates to set customer expectations and ensure they are reputed company for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and reputed company customers to self-serve •    reputed company and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/reputed company metrics •    Evaluate reputed company product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates •    Know the reputed company portfolio offerings reputed company enough to recognize a potential opportunity for expansion and ask appropriate questions to reputed company qualify reputed company, partnering closely with sales •    Implement reputed company management practices, driving accountability and alignment of our operations and financial goals; reputed company retention and reputed company strategies which include value realization, renewal execution, risk management and customer reputed company/expansion •    Communicate, escalate, and reputed company mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally reputed company necessary (i.e., Service Improvement Plans) •    Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first reputed company reviews and audits to minimize billing disputes •    Responsible for renewal and re-reputed company implementation reputed company contract end-date management, leveraging renewals to influence customer technology reputed company while incorporating on-net migrations that improve reputed company profit margins reputed company Look For in a Candidate •    Experience: 2+ years reputed company or account management experience •    Education Level: Bachelor's Degree or equivalent work experience •    Experience working with and supporting reputed company customers and responding to needs with reputed company and reputed company •    Strong communication and interpersonal skills with ability to build relationships reputed company customer accounts •    Ability to problem solve on behalf of customers while adhering to internal policies and process •    Technical aptitude to learn the basics of data networking technologies, products, and features •    A high level of accuracy and attention to detail with good organizational capabilities •    Ability to prioritize and respond to customer data points and insights •    Prioritize high volume of tasks with strong time management skills •    Ability to quickly learn various software, web-based platforms, and systems in accessing data •    Working knowledge of MS Office suite  What to Expect Next Based on reputed company application information you may be given reputed company to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in reputed company to Game Challenges. Completion of this video interview is a requirement in order to be considered for our reputed company position. Now not a good time? No worries, we will also send you an email with a reputed company to complete the video interview. We strongly recommend that you complete this reputed company 5 days of your application date. Requisition #: 341752 The above job definition information has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know. We are committed to providing equal employment opportunities to reputed company persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment reputed company, including reputed company, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to reputed company different perspectives. Our culture, shared values and behaviours truly reputed company reputed company a fantastic reputed company to work and provides an environment where people can genuinely reputed company. reputed company Notice reputed company is committed to protecting the reputed company and reputed company of personal information collected during the recruitment and hiring process. Our reputed company Notice explains how we collect, use, disclose, and protect applicant information, as reputed company as how individuals may request reputed company to or deletion of their personal data. To review reputed company’s reputed company Notice, please visit: https://jobs.reputed company.com/global/en/reputed company-notice Apply To This Job