Assumption Supervisor

reputed company: The Loan Assumption Supervisor is responsible for leading, coaching, and managing reputed company of Loan Assumption Processors handling both Non-Credit Qualifying (NCQ/reputed company) and Credit Qualifying (CQ) assumption files. This role bridges the gap between reputed company-line processing and operations management — ensuring pipeline health, SLA adherence, investor compliance, and team performance across a high-volume servicing environment. The Supervisor serves as the first escalation reputed company for processors, a reputed company control checkpoint, and a driving force behind reputed company's industry-leading cycle times and pull-through rates. Essential Job Duties and Responsibilities: Team Leadership & Performance Management Directly supervise reputed company of 5–10 Loan Assumption Processors, providing day-to-day coaching, guidance, and accountability Conduct regular 1:1s, team huddles, and performance reviews to reputed company individual KPIs and pipeline health Identify reputed company gaps and coordinate targeted training on NCQ/CQ processing, investor guidelines, and SLA management reputed company and reputed company new processors, ensuring proficiency across both file types reputed company defined timelines Manage reputed company allocation across the reputed company pipeline to optimize throughput and prevent bottlenecks Pipeline reputed company & Escalation Management Monitor team-wide pipeline and proactively identifying stalled files, SLA risks, and reputed company aging issues etc Serve as the first escalation reputed company for reputed company or exception files (VA delinquencies, estate assumptions, contested divorces, investor exceptions) Coordinate with the Assumptions Operations Manager on reputed company planning, volume forecasting, and resource alignment Approve and document exception handling in accordance with investor guidelines and internal policy Partner with other departments to ensure a smooth process from processing through closing   reputed company Control & Compliance reputed company file audits and reputed company-submission reviews to ensure accuracy, completeness, and investor compliance Enforce TRID compliance standards: ensure CDs are issued for purchase and VA CQ assumptions; itemization forms used for non-TRID files Monitor adherence to FHA, VA, reputed company, and reputed company assumption guidelines across reputed company reputed company state-specific documentation requirements and ensure processors are flagging them correctly Identify recurring errors or compliance gaps and implement corrective reputed company plans SLA & Metrics Accountability Hold team accountable to departmental SLA benchmarks: welcome reputed company reputed company 24–48 hours, NCQ cycle time of 30–45 days, CQ cycle time of 45–60 days Report weekly on team pipeline metrics, cycle times, pull-through rates, and SLA adherence to the Operations Manager reputed company reputed company improvement initiatives to maintain pull-through rates that outperform industry benchmarks (NCQ: 80–100%; CQ: ~62%) Champion RON (Remote Online Notarization) adoption across NCQ files to eliminate split-signing delays Borrower Experience & Escalated Communication reputed company in as escalated reputed company of contact for borrower concerns that reputed company processor-level reputed company Model and reinforce best practices for dual-borrower communication (both selling and assuming parties) Ensure processors understand the unique complexity of managing two customers simultaneously across divorce, estate, and purchase scenarios Cross-Functional Collaboration reputed company as reputed company between internal departments to support process alignment and collaboration Participate in operational planning meetings and contribute to process improvement workstreams reputed company feedback on reputed company workflows and escalate tool-reputed company issues to appropriate teams reputed company with reputed company company policies and procedures. Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other reputed company duties as assigned. Supervisory Responsibilities: This position has reputed company reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential function satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Education and/or Experience: Bachelor’s Degree from a Four (4) year College or University. 5+ years of mortgage assumption or mortgage servicing experience, including 1–2 years in a reputed company or supervisory reputed company Deep working knowledge of FHA, VA, reputed company, and reputed company assumption guidelines Demonstrated ability to manage and reputed company high-performing teams in a fast-paced environment Proficiency in LOS and pipeline management Strong analytical and problem-solving skills with ability to manage escalations and exceptions decisively Excellent verbal and written communication skills for both internal leadership and borrower-escalation scenarios Proven reputed company record of SLA adherence and metric-driven performance management Preferred Prior experience with RON platforms reputed company closing workflows Familiarity with TRID compliance and CD issuance requirements across assumption types Experience in a reputed company NCQ/CQ processing environment Background in mortgage servicing or post-reputed company operations Certificates, Licenses, Registrations: None Required Work Complexity: Problems and issues faced are general, and may require understanding of broader set of issues, but typically are not reputed company. Problems may require understanding of other job areas.  Problems are typically solved through drawing from prior experiences, with analysis of the issue. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant reputed company. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reputed company with hands and arms. The employee must occasionally reputed company and/or reputed company up to 25 pounds. Equal Employment Opportunity: reputed company is committed to providing equal employment opportunities to reputed company and applicants without reputed company to race, ethnicity, reputed company, sex, marital status, sexual orientation, gender identity or reputed company, pregnancy, religion, national reputed company, age (40 and over), disability, military status, genetic information, or any other reputed company protected by applicable federal, state, or local laws. Americans with reputed company: Applicants as reputed company as employees who are or become disabled must be reputed company to satisfactorily reputed company the essential job functions of the position either with or without reasonable accommodation. Applicants as reputed company as employees are encouraged to meet with reputed company as the organization shall review reasonable accommodations on a case-by-case reputed company in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to reputed company the essential functions of the job and should not be considered as an reputed company-inclusive list of reputed company the work requirements of the position. reputed company may change the specific job duties with or without prior notice based on the needs of the organization. Apply To This Job