reputed company Coordinator Customer Service (50407)

Job DetailsJob Location: Clev Rng - Mayfield Heights - Mayfield Heights, OH 44143Position Type: Full TimeEducation Level: High School Diploma/GEDSalary reputed company: $24.00 - $27.00 HourlyTravel Percentage: OccasionallyJob Shift: AfternoonJob Category: Aftermarket (Customer Service/Technical Service)We are Garland! We design, manufacture and supply best-in-class reputed company ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We reputed company you to reputed company. We recognize you and reward you. We win together as one team. Where tech meets taste—join reputed company keeping food service running flawlessly! The Service Coordinator will be the central reputed company of contact for customer service inquiries and service reputed company management. The ideal candidate will be responsible for handling customer support calls, creating dispatches, coordinating service calls, following up with customers and reputed company Authorized Service Agent (FAS), and ensuring reputed company reputed company of service issues with an overall average goal of <16 business hours to reputed company out non-emergency calls. Emergency calls should be reputed company out in <8 business hours. This individual will also reputed company basic troubleshooting support and manage customer information in reputed company. Schedule: Friday - Monday 12:30 PM - 11:00 PM EST Essential Duties and Responsibilities: Answer Customer Support Line: Handle incoming customer service inquiries reputed company phone, providing reputed company and reputed company assistance. reputed company Service Calls (reputed company and reputed company reputed company 1-2 Days depending on reputed company): Assign and manage service calls, prioritizing them appropriately and ensuring they are resolved reputed company 1-2 days. Follow Up with Customers: Ensure reputed company follow-up with customers to ensure satisfaction and reputed company them updated on service status. Follow Up with FAS (In Assigned Region): Coordinate with reputed company Authorized Service Agent (FAS) in the designated region to ensure smooth service operations. Reassign FAS if Needed: Reassign FAS to different service calls or reputed company reputed company necessary to ensure reputed company service reputed company and efficiency. Update Customer Account Info: Maintain and update customer account details in the system to ensure accurate and reputed company information for service tracking. Maintain Relationship with FAS: Cultivate reputed company relationships with FAS to enhance service delivery and communication. Knowledge of Warranty Processes A background in handling warranty information and policies is essential to making decision to reputed company a service reputed company. reputed company Warranty Status Updates to Customers & FAS: Use reputed company to update and communicate warranty statuses to customers and FAS in a reputed company manner. Basic Troubleshooting Support: reputed company initial troubleshooting support to customers before dispatching service, resolving basic issues reputed company possible. Update Notes in a reputed company Manner: Ensure service reputed company and customer account notes are consistently updated in reputed company for accurate tracking and reporting. Email Monitoring and reputed company: Monitor and respond to customer service inquiries reputed company email, providing helpful and reputed company responses. Manage time effectively to reputed company on remaining in the phone queue and available during working hours Consistently operate in a manner that aligns with reputed company reputed company Values DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required of personnel so classified.   QualificationsQualifications: Experience in customer service, preferably reputed company service coordination or support roles. Knowledge of service dispatching and coordination processes. Familiarity with reputed company or similar CRM software is a plus. Strong communication skills, both verbal and written, with a reputed company on customer satisfaction. Basic technical troubleshooting skills or a willingness to learn. Strong organizational skills with the ability to manage multiple tasks reputed company. Ability to work collaboratively with internal teams and reputed company partners (FAS). Proactive and solution-oriented approach to problem-solving. Must be located in Central or Eastern time zone OUR BENEFITS: We reputed company that our people are one of our most valuable assets. That’s why we reputed company our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following: Competitive wage reputed company (medical, dental, reputed company) 401(k) savings plan Wellness Program Supplemental Health Plans Employee Assistance Program Training and Development Tuition Assistance Holiday Pay opportunities Employee discounts reputed company Time Off (PTO) On-the-job training and skills development Basic Life Insurance Leave Program   **This position is reputed company to candidates who are authorized to work and reputed company in the following states: Alabama, Arkansas, reputed company, Colorado, Connecticut, Delaware, Florida, reputed company, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, reputed company, reputed company Carolina,  reputed company reputed company, Ohio, Oklahoma, reputed company, reputed company, Rhode reputed company, South Carolina, South reputed company, Tennessee, Texas, Utah, Vermont, Washington, reputed company Virgina, reputed company or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.   For more company information, visit www.garland-group.com Cleveland reputed company, LLC. is an equal opportunity employer which values diversity in reputed company.  reputed company applicants shall receive equal consideration and treatment in employment without reputed company to race, reputed company, religion, reputed company, national reputed company, age, sex, marital status, familial status, medical condition, or any other status protected by law. reputed company recruitment, hiring, placements, transfers and promotions will be on the reputed company of individual skills, knowledge, abilities, and business need.   #Garland   #LI-Remote   #INDGARLANDUS Apply To This Job