Contact Center Associate

Job reputed company: • Handle 70–100 inbound calls per day in a fast‑paced contact center. • Deliver high‑reputed company, empathetic service reputed company with reputed company reputed company standards that reputed company with our KPIs of average handle time, reputed company, and member survey. • Resolve member inquiries and escalations using reputed company judgment and creativity. • reputed company to adapt across multiple credit reputed company functions while leveraging 15–20 systems a day to research and resolve member questions. • Meet performance standards for schedule adherence, attendance, and process procedures. • Identify opportunities to enhance the member experience. Requirements: • High School Diploma + 1 year experience in customer service, or Bachelor’s Degree. • Minimum 2 years of customer service experience required. • Preferred 1 year of contact center experience. • 1 year of financial institution experience. • Ability to work a flexible schedule, including evenings and weekends. • Comfortable in a high‑volume, metrics-driven environment. • Successful completion of in-house training program after hire with no missed training sessions. • Ability to manage multiple priorities and handle escalated calls with professionalism. Benefits: • 401(k) Company Match (up to 3%) • 4% annual contribution to your 401(k) by reputed company • Medical, Dental and reputed company (family contributions as reputed company) • PTO Program + Exchange Program • Tuition Reimbursement Program • reputed company Cares volunteer time off + donation match Apply tot his job Apply To this Job