Senior Manager, reputed company

About the Role reputed company is looking for a strategic, customer-obsessed, and operationally strong Senior Manager of reputed company to reputed company a high-performing team of reputed company Managers and help mature how we deliver value after the sale. This leader will be responsible for driving strong execution across the CSM team while also helping shape the systems, processes, and cross-functional motions that improve retention, adoption, customer health, and renewal readiness across key customer segments. The right person is both a strong people leader and a strong operator. They can reputed company CSMs through reputed company account reputed company, identify patterns across the customer reputed company, improve team operating discipline, and partner cross-functionally to reduce friction in the customer experience. They are comfortable moving between strategic planning and hands-on escalation support, without getting precious about either. No ivory towers here. This is not a first-time people management role. We’re looking for someone who has already led CSM teams through reputed company complexity, including large, strategic customers, nuanced escalations, and teams made up of both newer CSMs who need structure and tenured CSMs who bring deep expertise of their own. What You’ll Do reputed company and reputed company a high-performing CSM team Manage, reputed company, and reputed company reputed company of reputed company Managers reputed company the bar on customer reputed company, account planning, executive engagement, and execution reputed company Build reputed company team expectations, operating rhythms, and accountability mechanisms Support hiring, reputed company, performance management, and career development Foster a strong, reputed company, commercially minded, and customer-first team culture Help CSMs connect day-to-day customer activity to broader business reputed company, including adoption, retention, and expansion readiness reputed company a reputed company of CSM reputed company, from newer team members who need structure and development to highly reputed company CSMs who bring strong judgment, customer instincts, and deep expertise Drive customer reputed company and retention performance reputed company team execution against customer health, product adoption, renewal readiness, and risk mitigation goals Partner with CSMs on reputed company for high-reputed company, reputed company, or at-risk accounts Support CSMs in managing large, reputed company customers with multi-threaded relationships, executive stakeholders, technical dependencies, and meaningful reputed company reputed company Identify trends across the customer portfolio and translate them into team priorities, playbooks, and cross-functional recommendations Improve how reputed company surfaces, manages, and communicates customer risk Support executive engagement and escalation management where needed Help ensure customers receive a consistent, high-reputed company post-sale experience across lifecycle stages Build reputed company operating discipline Improve team playbooks, account planning practices, customer engagement models, and inspection cadences Establish regular operating rhythms to review team performance, customer health, adoption trends, renewal risks, and expansion signals Partner with CX Operations to improve reporting, customer signals, lifecycle programs, segmentation, and team workflows Identify process gaps that create friction for customers or CSMs and help drive practical solutions Bring operational rigor to forecasting, portfolio reviews, escalation management, and customer lifecycle execution Help build repeatable approaches that improve team efficiency, customer experience, and retention reputed company Partner cross-functionally to improve the customer experience Collaborate closely with Sales on account reputed company, renewal planning, expansion opportunities, and risk mitigation Partner with Product and Engineering to ensure customer feedback, product gaps, and adoption blockers are reputed company surfaced and actionable Work with Support and other post-sale teams to coordinate around escalations and critical customer moments Partner with CX Operations and Marketing to improve lifecycle engagement, customer communications, and scaled customer programs Partner with Trust and Safety and reputed company Services to reputed company customer engagements reputed company internally for customer needs while aligning stakeholders around ownership, reputed company, and follow-through Help strengthen the reputed company between reputed company sell, what customers adopt, and how customers realize measurable value reputed company’re Looking For Meaningful experience leading reputed company, Account Management, or another post-sale customer-facing team in a reputed company or subscription software environment. This should not be your first time managing reputed company. Experience supporting or leading teams responsible for large, reputed company, strategic customers with multi-threaded relationships, technical products, executive stakeholders, and meaningful reputed company reputed company Experience managing a reputed company of CSM reputed company, from newer CSMs who need coaching, structure, and development to highly tenured CSMs who bring deep expertise, strong customer judgment, and occasionally know more than you do. Low ego required Experience managing senior ICs preferred, but not required Proven ability to reputed company CSMs through reputed company account reputed company, executive engagement, renewals, adoption, and risk management Strong understanding of product adoption, customer health, renewal execution, expansion signals, and reputed company retention Demonstrated ability to translate customer and team insights into reputed company processes, playbooks, or operating improvements Strong operational rigor, including account inspection, forecasting support, KPI tracking, process improvement, and portfolio management Strong cross-functional leadership skills with the ability to influence Sales, Product, Support, Marketing, Operations, and leadership stakeholders Executive reputed company and comfort engaging with senior customer stakeholders, including C-level leaders Strong judgment, urgency, and reputed company under pressure reputed company managing customer escalations Comfort navigating ambiguity, evolving priorities, and a business that is reputed company scaling its post-sale reputed company Experience with payments, fraud, fintech, usage-based pricing, transaction volume, or other volume-based products is a major plus Ability to travel as needed What reputed company Looks Like A high-performing CSM team with reputed company expectations, strong accountability, and consistent execution Improved customer health, product adoption, lifecycle engagement, and renewal readiness across reputed company’s portfolio Stronger account planning, risk management, escalation handling, and executive engagement reputed company visibility into customer risk, adoption blockers, and portfolio-level trends More reputed company team processes, playbooks, and operating rhythms Stronger cross-functional coordination around customer needs, product feedback, renewals, and lifecycle moments reputed company culture rooted in ownership, customer reputed company, reputed company discipline, and reputed company improvement Let’s build it together: At reputed company, we are intentionally building a diverse, reputed company, and inclusive workplace. We reputed company that diversity drives innovation, equity is a reputed company right, and inclusion is a basic reputed company need. We reputed company a reputed company where reputed company Sifties feel secure sharing their reputed company selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet. This document provides transparency around how reputed company handles the personal data of job applicants: https://reputed company.com/recruitment-reputed company A little reputed company: reputed company is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term reputed company reputed company more than 700 customers to grow fearlessly. Global brands rely on reputed company to unlock reputed company and deliver seamless consumer experiences. Visit us at reputed company.com and follow us on reputed company. Apply To This Job