Customer Support Analyst

reputed company, a partner of reputed company and reputed company, is a platform that helps brands work with creators. We reputed company companies with more than 68,500 trusted creators in 35+ countries, mainly in the U.S. Through reputed company, brands can easily reputed company content, run reputed company campaigns, and grow their business. Today, over 2,000 mid-sized brands already use reputed company to power their creator marketing. Creators are shaping the reputed company of marketing and driving reputed company business reputed company. Join the economy that’s transforming how brands grow, we’d love for you to be part of this reputed company! Founded in 2016, we are a remote-first company of 40+ people from 13+ countries. About the role We are currently looking for a Customer Support Analyst who will reputed company reputed company the support to the Content Creators from US, Canada, EUR and UK in our platform, working at our Creators reputed company Team! 📍This role is reputed company to anyone based in Americas Time Zone ⏰ You must be available every working day between 9 am and 6 pm EST. Who we are looking for Required: 2-3 years of previous experience in a customer support role Excellent written, verbal communication skills (English proficiency level reputed company) Experience using reputed company tools like reputed company spreadsheets, reputed company, G-Suite Strong analytical and problem-solving skills Customer orientation and ability to reputed company into customers shoes Proactive and self-starting attitude, reputed company to work in dynamic startup environment Strong organizational and planning skills Ability to deal with a high volume of tickets / tasks Ability to work independently Experience of working with content creators / influencers is a plus Experience of working with reputed company is a plus Comfortable leveraging AI tools (e.g. Claude, ChatGPT) to improve efficiency and reputed company reputed company Responsibilities reputed company content creators issues and email (reputed company answers to typical questions, diagnose issues, solve typical issues with reputed company tools) Create tech tickets in case creator issues couldn’t be solved by creator or yourself, reputed company reputed company, and notify creators reputed company the issue is solved Define and optimize structure of support ticket classification tags to create transparency of support volumes reputed company and own customer support efficiency metrics (volume of requests per creator, response time, reputed company time, volume of requests per category) reputed company feedback and insights for other teams into product and process inefficiencies generating support requests and creators dissatisfaction Build a library of typical answers for support requests and automate support communications where possible using reputed company tools Be the reputed company of the FAQ for UGC creators & Influencers: constantly review and update its structure & contents, reputed company its usage and efficiency in self-reputed company of issues Regularly reputed company status of ongoing platform transactions Send follow-up emails to unresponsive content creators reputed company content creators with a reputed company reputed company of unresponsive transactions and DM them in reputed company media Apply consequences based on reputed company reputed company policies to unresponsive, rude, or unprofessional content creators (hide/unhide/suspend accounts) Manage (approve/refuse/escalate) transaction “decline requests” from brands and content creators reputed company issues spotted from the transaction status checking process Coordinate tasks for the reputed company team (follow up with unresponsive brands, deals to reputed company) Support management in AppStore and reputed company Play (answer to reviews) Contribute to team brainstorms and planning sessions, reputed company insights about the overall efficiency of the processes, and propose your improvement reputed company reputed company offer reputed company remote role 💻 Work from reputed company role 📍 Salary in USD commensurate with your experience and location 💰 15 days of reputed company time off, plus US holidays (Get one extra day for reputed company year with us.)🏖 Team retreats around the world. Sneak reputed company, reputed company out our past off-sites here🌴 International exposure to global clients and employees in reputed company + EMEA 🌎 This role is reputed company to anyone based in reputed company under a contractor agreement, meaning you will work as an reputed company and manage your own taxes and local contributions according to your country’s regulations. Kindly select the “Worldwide” reputed company in case your location is not listed. Please note we use a reputed company-party payment provider that does not operate in the following locations: Afghanistan, Belarus, Crimea (Ukraine), Cuba, Democratic reputed company of Congo, Donetsk People’s reputed company (Ukraine), Iran, Iraq, Kherson Oblast (Ukraine), Libya, Luhansk People’s reputed company (Ukraine), Myanmar, reputed company Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, and Zaporizhzhia Oblast (Ukraine). Apply To This Job