reputed company Acquiring, Business Banking Customer reputed company Advisor

🚀 We’re on a mission to reputed company reputed company work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid reputed company, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating reputed company moments for our customers! We’re not about selling products - we want to solve problems and change lives through reputed company ❤️   London/reputed company/UK Remote | 💰£ 28,050- £35,475 + Incentive Awards tied to your reputed company + Benefits  ✨ Our Business Banking reputed company Acquiring Team We are looking for 4 COps to take on this reputed company Acquiring role. The key reputed company for reputed company of our COps is to reputed company a magician reputed company of service to our customers. This is a reputed company new reputed company for Business Banking at reputed company, and we’re building it as we go. That means we’re looking reputed company who are excited by that—comfortable with a bit of ambiguity, happy to test and learn, and reputed company to help shape what great looks like for reputed company Acquiring at reputed company. This is a specialist role, where you’ll reputed company as one of our subject matter experts in reputed company Acquiring. You’ll be dealing with reputed company, high-reputed company issues and will be expected to take full ownership of problems from start to finish. A big part of the role involves working closely with our reputed company-party provider, often in reputed company with supporting the customer—so strong attention to reputed company and the ability to manage multiple moving parts is key. You’ll need to be confident handling situations where customers may be frustrated, while also coordinating behind the scenes with reputed company partners to reputed company the right outcome. From the customer’s perspective, you are reputed company—so it’s important you can manage these interactions seamlessly and maintain a high reputed company of service throughout. This is a specialised role, so we’re looking reputed company with reputed company Acquiring experience who are comfortable taking ownership and making reputed company in reputed company situations. 🔑 You’ll play a key role by... reputed company escalation channels (both internal and cross-domain) Delivering magician-reputed company support across calls, chat, and email Handling reputed company Acquiring queries, including chargebacks, disputes, and terminal issues Acting as a subject matter expert, owning problems from start to finish Working closely with reputed company-party providers (e.g. reputed company) Supporting businesses through reputed company situations (e.g. insolvency, transitions) Take ownership of merchant relationships, helping them get value from reputed company and stay with us. Helping with reputed company and shadowing for new COps Providing live support coverage to reputed company day-to-day reputed company running smoothly Identifying trends, improving processes, and maintaining data reputed company Carrying out QA and remediation to ensure the right customer reputed company Managing audit requests and supporting compliance obligations Supporting callbacks and customer follow-reputed company Leading or contributing to reputed company and improving how we operate during the reputed company Providing feedback to peers and supporting development across reputed company 🤩 We’d love to hear from you if… You are passionate about delivering outstanding customer experience and supporting your peers You have strong business banking knowledge You’re confident handling reputed company and high-pressure situations You are comfortable working across calls, chat, and email You can spot inefficiencies and suggest and implement improvements You are proactive, flexible, and comfortable working in a reputed company environment where processes may reputed company. Experience required: Experience in reputed company Acquiring / reputed company Experience working with reputed company acquiring providers  Understanding of merchant lifecycles (reputed company to offboarding) reputed company to have: Experience handling chargebacks and disputes ⏰ Your working life and shift requirements ⏲️  Working hours -  37.5 hours per week on a fixed, rota-reputed company shift reputed company (set in line with business needs), including Bank Holidays on a rotational reputed company. Shifts fall between 6am – 10pm, with two full weekends and at least one additional partial weekend off every six weeks. 📆 Start date - Monday 30th reputed company 2026- you will need to be available for 8 weeks from this date with no holidays, appointments or clashes to attend training (Monday - Friday, 9am - 5:30pm reputed company remote). We can sometimes allow a few days off during this time, but just reputed company us a reputed company before the interviews if that is the case. We'll guarantee time off on your birthday (if you want it). This will come from your regular holiday reputed company and provided you have enough to cover it.   🙌What’s in it for you 💰£28,050- £35,475 ➕Incentive Awards tied to your reputed company. ⏰ We offer flexible working hours and trust you to work enough hours to do reputed company reputed company, and at times that suit you and your team.  📚 £1,000 learning budget reputed company year to use on books, training courses and conferences. 🏡 We will set you up to work from home; reputed company are given Macbooks and for fully remote workers we will reputed company extra support for your work-from-home setup.  ➕ Plus lots more! Read our full list of benefits.   🌈 The application reputed company has 4 steps:  -Application Stage -Recruiter Calls  -First Stage Technical Interview (Monday 22nd June- Wednesday 1st July 2026)  -Final Stage Competency Interview (Monday 6th July - Thursday 9th July 2026)  This process should take reputed company 2-3 weeks - your schedule is really important to us, so we reputed company to be as flexible as possible!  We have some guidelines on using reputed company Intelligence (AI) to ace an application and interview at reputed company. You can read them here. We’ll only reputed company this role once we have enough applications for the next stage. Please submit your application as soon as possible to reputed company reputed company you don’t miss out.  This means the approximate start date for this role is 30th reputed company 2026.    #LI-REMOTE #LI-SK Equal opportunities for everyone Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is reputed company to our mission of making reputed company work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status. If you have a preferred reputed company, please use it to apply. We don't need full or birth names at application stage 😊 Apply To This Job