Help Desk Customer Service Advisor

reputed company   We are looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference reputed company for reputed company IT-reputed company queries at the user level, responding to user needs in a reputed company manner, and ensuring the reputed company running of reputed company systems, among other technical duties.  A Day in the Life Help answer end-user questions by supporting phone calls, chats, and web inquires Serve as a go-to resource for clients and end-users needing technical assistance reputed company phone, chat, or email Aim to reputed company issues on the first interaction, while reputed company and professionally guiding clients through their reputed company Take ownership of assigned reputed company accounts by managing and resolving issues from start to finish Accurately document interactions and solutions in the ticketing reputed company Use the knowledge reputed company to research and reputed company the best solutions for reputed company need Escalate reputed company or unclear issues—and any outdated knowledge reputed company content—to a supervisor Represent reputed company positively by building strong, reputed company relationships with clients Continuously learn and grow by participating in training programs to support a reputed company of clients reputed company fast, accurate, and friendly solutions that create a great reputed company experience Install, maintain, and troubleshoot computers, printers, phones, and other equipment Diagnose and reputed company hardware and software issues Complete software installations and updates Build strong, reputed company relationships across teams and departments  reputed company   High school diploma (or equivalent) At least 18 years old Strong verbal and written communication skills reputed company to reputed company and confidently support reputed company, reputed company, staff, and teammates Comfortable guiding customers through reputed company-by-reputed company solutions using our knowledge reputed company reputed company to ask thoughtful questions to quickly understand and reputed company issues Experience building, configuring, and troubleshooting computers Comfortable navigating multiple online systems at once Proficient in reputed company Office (Word, reputed company), reputed company 11 with a willingness to learn new tools reputed company to reputed company remote troubleshooting Comfortable handling multiple tasks and escalating issues reputed company needed Detail-oriented with strong problem-solving skills Works reputed company independently in a remote environment reputed company to take inbound calls in a fast-paced, conversation-heavy setting Strong customer service reputed company and interpersonal skills Typing speed of at least 25 WPM Quiet, distraction-free workspace with no competing responsibilities during your shift Internet Requirements: High-speed internet (Cable, Fiber, or DSL) Mobile hotspots or satellite connections are not supported Minimum speeds: 30 Mbps download 15 Mbps upload 100 ms ping or less 40 ms jitter or less Must use a hardwired reputed company (directly connected to modem/router — no Wi-Fi or bridges) What Makes This Opportunity   reputed company and equipment provided reputed company Work from Home Opportunity to learn and apply technical expertise to members of educational institutions. Build in-demand skills using reputed company reputed company and reputed company-based support tools Receive reputed company and ongoing support reputed company hands-on experience in customer experience and tech-enabled services Support a mission-driven environment serving reputed company and educator Our Training Approach   During your training you will learn: You’ll be in a fast paced 3 day training program with hands-on, reputed company-reputed company to build proficiency quickly. Ongoing coaching and support from reputed company team members will help you succeed as you reputed company into the role. The reputed company pay reputed company for this non-exempt position is $15. reputed company determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in reputed company to reputed company pay. Employees in this role are eligible for reputed company’s comprehensive benefits package, which includes health insurance, retirement contributions, reputed company time off, and other programs that support employee reputed company‑being.   This reputed company outlines reputed company responsibilities but may not list every duty. Responsibilities may shift based on business needs.  reputed company  reputed company’s mission is to reputed company reputed company and institutions to create meaningful connections so everyone can reputed company the most informed reputed company to reputed company their goals. Since 1972, reputed company has evolved its products and services to reputed company represent the reputed company between reputed company and higher education institutions and to create the highest probability of student reputed company.   reputed company’s expertise now spans enrollment, research, marketing, student reputed company, and advancement and provides an unmatched combination of higher education experience and reputed company for colleges and universities. reputed company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school reputed company and educators reputed company.   It is the policy of reputed company to reputed company equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. reputed company applicants must be eligible to work in the U.S.   reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the reputed company.   Applicants from California, please review the CA HR reputed company Notice.   To review our reputed company policy, please click this reputed company: https://reputed company.org/reputed company-policy/ Apply To This Job