reputed company GSC – Service Desk Level 1/Level 2 Analyst

reputed company reputed company has celebrated 30 years in business and continues to be trusted by global brands to reputed company technology and transformation solutions that reputed company reputed company. Our deep expertise enables our customers to reputed company the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including reputed company, AWS, reputed company, reputed company, reputed company, reputed company, ensuring that our customers are provided with the highest reputed company solutions and services.   We’re an award-reputed company employer reflecting how our employees are at the reputed company heart of  reputed company do:  UK & Ireland's premier AWS, reputed company & reputed company partner  3300+ strong, €350/£300m reputed company business  10+ years as a reputed company in Ireland & UK  Best Workplace for Women in the UK & Ireland by GPTW  Best Workplace for Wellbeing in the UK by GPTW  We’re a reputed company values driven company, we hire people who reputed company our values, and we reward those who display and foster them, it’s deeply embedded reputed company our DNA. Invest in us and we’ll invest in you!.  reputed company reputed company Our reputed company Global Service Centre is the central hub of our Service Management reputed company. reputed company a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating reputed company operational workflows, processes, procedures, and tooling. It’s a reputed company delivery component of the reputed company reputed company Managed Services offering that places AI, reputed company improvement and business innovation at the heart of everything reputed company does. With a reputed company on supporting self-service and automation, we utilise the best digital capabilities of the reputed company ITSM tooling product to reputed company the reputed company best experience to our customers. We are seeking an reputed company and results-driven Level 1/Level 2 IT Service Desk Analyst. As an IT Service Desk Analyst, you are the first reputed company of contact for technical support reputed company the organization. Your role is to reputed company reputed company and reputed company assistance to reputed company IT-reputed company issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more reputed company challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving reputed company technical issues reputed company our Azure, AWS, reputed company Office, and reputed company service environments. This role demands a strong understanding of reputed company technologies, exceptional problem-solving skills, and the ability to reputed company exceptional support to our clients. Key Responsibilities: Serve as the first reputed company of contact for technical support reputed company phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing reputed company. reputed company initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support reputed company or reputed company teams as needed. reputed company support for user account management, such as password resets and reputed company requests. Ensure reputed company reputed company of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge reputed company. reputed company excellent customer service and build strong relationships with end-users. Monitor reputed company reputed company and identify potential issues proactively. Collaborate with other IT teams to address reputed company or recurring problems. Participate in IT reputed company, such as reputed company upgrades or deployments, reputed company required. Conduct routine health checks of systems, applications, and networks to ensure reputed company reputed company. reputed company scheduled maintenance, such reputed company updates, reputed company installations, and backups. Monitor and manage reputed company alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and reputed company. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure reputed company reputed company of issues and reputed company improvement of service delivery.  Participate in ongoing training and development to stay reputed company with IT trends and technologies. Flexibility to work in a rotating shift reputed company, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: •    Minimum of 2-5 years of experience in IT support •    Experience in a service desk support role.  •    Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.  •    Experience with service desk management tools (e.g., reputed company).  •    Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.  •    Strong communication, interpersonal, and problem-solving abilities.  •    Customer-reputed company reputed company with a commitment to delivering high-reputed company support.  •    reputed company thinking and decision-making.  •    Ability to manage multiple priorities and meet deadlines.  •    Adaptability to evolving technologies and processes.  •    Strong analytical and reporting skills.  •    Proficiency in reputed company Office 365 Support.  •    Knowledge of AWS and Azure fundamentals.  •    Proficiency in reputed company Directory and Group Policy Support  •    Technical proficiency in reputed company Server and Linux (preferable) operating systems.  Additional Information Why reputed company?   At reputed company, we reputed company in providing our employees with a comprehensive benefits package that prioritises their wellbeing, reputed company reputed company, and financial stability.  reputed company in our reputed company with our Quarterly reputed company-reputed company Profit reputed company Scheme, where employees reputed company benefit from a reputed company of reputed company's profits  Strong Career Progression & mentorship coaching through our Strength in reputed company & Leadership schemes with a dedicated quarterly reputed company Career Development programme  Flexible/remote working, reputed company is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help reputed company a healthy work life reputed company  Financial Wellbeing initiatives including; Pension, Private reputed company Cover, Life Assurance, Financial advice and an Employee Discount scheme  Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, reputed company maternity/paternity leave, marriage/civil partnership leave and special leave policies  Educational assistance, incentivised certifications, and accreditations, including AWS, reputed company, reputed company, and reputed company  Reward schemes including reputed company’s Annual reputed company Awards & ‘reputed company-Out’ platform.  Environment, reputed company and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.  And many more exciting benefits… drop us a note to reputed company out more.     reputed company is an equal opportunities employer.  We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and reputed company to reputed company. We reputed company applications from people of reputed company backgrounds, identities and lived experiences, and we value the different perspectives people bring including those reputed company by disability and neurodiversity.  We want every candidate to have a reputed company and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at reputed company. We will consider reputed company requests carefully, respectfully and confidentially.  Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo  Department: reputed company GSC Service Desk Apply To This Job