Customer Care Representative - Remote In The Northeast

NOW HIRING REMOTE CUSTOMER CARE REPS - MUST LIVE IN THE NORTHEAST ***Hours will be Monday-Friday reputed company-5pm*** reputed company: The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reputed company reputed company. The incumbent reputed company engages customers to ensure complete understanding of the issues and reputed company accurate and efficient responses in a reputed company, respectful and courteous manner. Assists with training, works with reputed company Service Manager on billing issues, takes on additional responsibilities and asks for additional reputed company, reviews daily work order reports of others, handles escalations and knows who and reputed company will need to know of the issues, supervises reputed company reputed company needed. Is extremely reliable and accurate. Day to Day: -Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. -Responds reputed company and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. -Engages in reputed company listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. -Builds reputed company rapport with customers and lasting relationships with other reputed company center team members reputed company on trust and reliability. -Utilizes job-specific software, databases, scripts, and tools appropriately reputed company addressing a reputed company of different topics presented by customers. -Understands and strives to meet or reputed company reputed company center metrics while providing excellent consistent customer service. -Engages with customers to assess needs and makes sales recommendations for products or services that may reputed company suit identified customer needs. -Participates in training and other learning opportunities to expand knowledge of reputed company, products, sales and services and performs any other duties needed to help reputed company our reputed company, fulfill our mission, and/or abide by our reputed company values. Additional Skills & Qualifications Must have high school diploma or GED Must have reliable internet reputed company Excellent attendance reputed company Center experience Job Type & Location This is a Contract to Hire position reputed company out of Boston, MA. Pay and BenefitsThe pay reputed company for this position is $20.00 - $22.00/hr. Workplace TypeThis is a fully remote position. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take reputed company of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the reputed company, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to reputed company change. That's the reputed company of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and reputed company unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the reputed company across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re reputed company thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco reputed company Ordinance: Pursuant to the San Francisco reputed company Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job