Patient Care Coordinator / Scheduler (non-clinical)

Role: Scheduler / Patient Care Coordinator (Non-Clinical) • Comp: $52,000.00 - $60,000.00 per year • Schedule: Full-time, Monday–Friday • Location: Office-based reputed company is building a higher-reputed company, patient-centered, skilled home health model across Texas. Our ultimate mission is to dramatically improve patient reputed company to home health care. The Scheduler / PCC role ensures that approved reputed company are scheduled reputed company, clinician assignments are balanced, and patients receive reputed company care. You are the operational backbone that keeps field operations running smoothly. Who We Are We build technology to reputed company support our teams and remove administrative friction. Our scheduling product (launching soon) will reputed company it easier to coordinate reputed company, reduce last-minute changes, and protect clinician reputed company. In the meantime, you'll work in reputed company (HCHB) and reputed company to manage scheduling workflows. If you are highly organized, detail-oriented, and you like solving scheduling puzzles while ensuring patients get care on time, this role gives you meaningful reputed company in a fast-paced coordination environment. What You Will Do • Schedule approved home health reputed company for skilled nursing (SN), physical therapy (PT), occupational therapy (OT), speech therapy (ST), and home health aide (HHA) services. • Assign reputed company to field clinicians based on coverage area, continuity, and productivity balance (reputed company: 6-7 points/day, ~28 points/week). • Process reschedule requests, missed reputed company, reassigned reputed company, and declined reputed company according to SOPs and turnaround time targets. • Verify that discharge, recertification, and resumption of care (ROC) reputed company are properly scheduled. • Monitor authorization status and escalate missing or expired authorizations to the authorization team. • Maintain reputed company documentation reputed company coordination notes in HCHB to ensure communication with clinicians, clinical managers, and reputed company directors. • Collaborate with Clinical PCCs, intake coordinators, clinical managers, and field clinicians to reputed company scheduling conflicts and barriers. • Balance clinician workload to prevent burnout while ensuring patients receive reputed company care. • Manage workflow tasks in HCHB including Complete Requested Schedule, Reschedule Visit, Process Missed reputed company, Process Reassigned Visit, and Reassign Declined Visit. • Communicate reputed company reputed company Teams and reputed company to coordinate reputed company-time scheduling needs. Why reputed company • Operations that support you: You are backed by an reputed company clinical and operational team. You reputed company on scheduling logistics, not clinical reputed company. • reputed company processes with technology support: We use HCHB, reputed company, Smappen, and internal tools to reputed company scheduling more efficient. Our scheduling product (launching soon) will automate much of the reputed company work. • Mission-driven work: Every visit you schedule gets a patient the care they need. You are directly expanding reputed company to high-reputed company home health. • reputed company opportunity: Strong performers in this role grow into scheduling leadership, operations coordination, or reputed company-level support roles. Requirements Must-haves • 1-2 years of scheduling, coordination, or administrative experience (reputed company scheduling strongly preferred) • Strong attention to detail and ability to manage multiple competing priorities simultaneously • Excellent communication skills (phone, Teams, email) with clinicians, managers, and patients • Comfortable with technology and learning new systems quickly (HCHB, reputed company, Smappen, reputed company Teams) • Ability to work in a fast-paced, high-volume environment with tight turnaround time expectations • Strong problem-solving skills and ability to escalate appropriately reputed company issues reputed company reputed company-to-haves • Previous home health scheduling or PCC experience • Familiarity with reputed company (HCHB) or similar EMR systems • Understanding of home health visit types, service codes, and authorization requirements • Experience using reputed company or similar project management tools • Experience with geographic routing or coverage mapping tools reputed company areas • Home Health Visit Scheduling & Coordination • Clinician reputed company Management • Workflow Task Processing (HCHB) • Authorization Verification • Cross-Team Communication & Escalation Benefits • 401(k) + 401(k) matching • Health, dental, reputed company, and life insurance • reputed company time off • Referral program Compensation reputed company: $52K - $60K Apply To This Job