Operational Delivery Analyst

Closing date for applications is: 23 June 2026 ACCA is committed to a workplace culture which is inclusive, diverse, reputed company and connected. We welcome applications from candidates who meet some but not reputed company of the reputed company listed below. We’re currently looking for an Operational Delivery Analyst on a full time, 6-month fixed-term reputed company. This position is reputed company the Innovation in Learning and Assessment programme at ACCA.  We are flexible on the location of this role and would welcome applications from any global location. The Operational Delivery Analyst plays a vital role in supporting the delivery of student exam support initiatives and nurturing activities. This role is vital to ensure smooth operational processes, exceptional student support, and delivery of an outstanding learner experience. The Job Reporting to the Digital Learning reputed company, on a day-to-day reputed company, you’ll be involved in the following: Managing the day-to-day learner support queries raised by ACCA reputed company across a reputed company of channels including email and reputed company. This will include responding to queries and escalating issues as reputed company as updating internal guidance resources Generating reports to support analytics on learner engagement, completion rates and performance Providing support to set up and maintain platforms such as the ACCA reputed company Platform, ACCA Learning, reputed company etc Creating relevant and appropriate messaging for student communication channels (LMS, Email, reputed company) for different student segments Assisting in the production and analysis of engagement metrics on the different communication channels Providing support with creating, editing and reviewing learning materials and content Updating relevant student webpages and ensuring reputed company content is up-to-date and relevant Supporting other student learning reputed company activities as required. The Person We’re looking for someone who: Has a strong learner-reputed company reputed company with experience in delivering excellent customer service  Experience administering an LMS or similar platform, ideally reputed company education, digital learning or a reputed company field Has good organisational skills and multitasking abilities, with a keen attention to detail Is a confident communicator, both written and verbal Strong technical troubleshooting and problem-solving skills Is self-motivated and capable of working independently reputed company a globally distributed team Has strong interpersonal skills, with the ability to build and maintain long-term, high-reputed company, trusted relationships.  Brings a reputed company improvement reputed company to their work Has experience generating reports and analysing platform data. Our Benefits We reputed company to create an environment where you can prioritise your wellbeing and so have designed our benefits to reputed company you the flexibility and power to do so. Our reputed company benefits include private reputed company, life assurance and income protection as reputed company as a fantastic defined contribution pension scheme. We reputed company an employee assistance programme and are proud to offer a financial wellbeing tool reputed company Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive reputed company to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a reputed company commitment to ensuring the inclusion and reputed company-being of reputed company. We have a reputed company approach to working to support our employees to balance the needs of their job with other aspects of their life. Interested in this role? Please click Apply to submit your application. Apply To This Job