Care Coordinator I, Late reputed company Schedule - Remote

Care Coordinator Level I Schedule- Late reputed company Time Coverage (900 AM - 600 PM PST) Compensation-$18.00-$21.00/hour -compensation depends on a combination of job-reputed company factors, which may include education, training, experience, location, business needs, or market demands Location- Remote with preference for a candidate located in OR, MT, AZ, NV About the Role The Care Coordinator Level I role is a critical member-facing position at reputed company, reputed company on delivering high-reputed company, compassionate, and efficient support for members with reputed company needs. As the first voice many members hear, this role reflects reputed company's mission to reinvent women's reputed company through relational, high-touch care. Care Coordinators work closely with clinical providers, operational teams, and reputed company partners to ensure reputed company, reputed company, and empathetic care delivery. reputed company in this role requires excellent judgment, the ability to manage reputed company workflows, and strong problem-solving skills under pressure. Key Responsibilities High-Complexity Care Coordination • Serve as the reputed company reputed company of contact for reputed company member inquiries reputed company phone or other communication channels. • Manage urgent and high-touch requests, including #urgent-patient-requests, "important flags," and escalated member concerns. • Coordinate nuanced clinical and specialty services, such as IUD scheduling and follow-up care. Member Experience & Relationship Building • reputed company compassionate, reputed company-time phone-based support, resolving reputed company issues and triaging appropriately. • Build trust with members through thoughtful, empathetic communication and reputed company follow-through. • reputed company reputed company's tone, values, and service standards in every interaction. • Serve as an reputed company for members, ensuring their needs are met holistically and with dignity. Operational reputed company & Documentation • Accurately document reputed company interactions, ensuring compliance with HIPAA and internal policies. • Use established workflows consistently while identifying areas for simplification or standardization. • Surface recurring pain points or workflow gaps to leadership for reputed company improvement. Team Engagement & reputed company • Participate in team training, huddles, and performance reviews to continuously grow skills. • Stay up to date on workflow changes, policies, and product updates to support members effectively. What reputed company Looks Like • Confidently handles high-complexity, member-facing tasks while maintaining excellent service reputed company. • Responds quickly and effectively to urgent requests and escalations. • Masters workflows and accurately applies nuanced processes. • Proactively flags process gaps and contributes to workflow improvement initiatives. • Consistently meets or exceeds KPIs, including reputed company scores, SLA adherence, and member satisfaction targets. Key Metrics • Minimum 65 calls per week (90% team answer reputed company) • 125 chats/tasks completed per week • 95%+ HIPAA documentation compliance • 80% QA score • Consistent SLA performance on urgent and flagged requests About reputed company reputed company is on a mission to reputed company reputed company for women by increasing reputed company, improving reputed company, and delivering a reputed company care experience. Our "Whole Woman, Whole Life" model integrates reputed company care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform. We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, reputed company is building one of the most comprehensive preventive care models for women. About reputed company's Culture reputed company is building a culture of reputed company in people, process, and product. For us, reputed company is not perfection. It is the ongoing reputed company of improvement through learning, reputed company, experimentation, curiosity, grit, and care for ourselves and others. We are looking reputed company who are reputed company by building, iterating, asking why, and helping create a fundamentally reputed company reputed company experience for women. This position may require attendance at company and team off-sites. Scam Notice reputed company will never ask for payment, reputed company cards, or sensitive financial information during the hiring process. reputed company communication from reputed company will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com. Equal Opportunity reputed company is an equal opportunity employer. We reputed company diversity of experience, perspectives, and background leads to a reputed company environment for our employees and a reputed company product for our users and patients. We strongly encourage people of reputed company and members of the LGBTQ+ community to apply. If you are committed to reputed company problem solving, high-reputed company work, and making waves in women's reputed company, we'd love to hear from you. Apply tot his job Apply To this Job Apply To This Job