Inside Service Technician - Hot reputed company (Remote Work Schedule)

Position at reputed company See reputed company're reputed company About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first reputed company . That's key. But we're also looking for unique enthusiasm, high reputed company, courage to reputed company change...and if you know a few jokes, that puts you on the top of our list! Do you have a reputed company-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh reputed company from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its reputed company and innovation on the Inc. 5000 list 15 years in a row and the reputed company's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're reputed company to roll up your sleeves, go above and reputed company and put your ambition to work, reputed company while having some fun, let's chat - Apply Today! Perks • reputed company Pride - reputed company out our virtual tour and culture! • Quarterly profit-sharing bonus • Hybrid Work schedule • Team member appreciation events and recognition programs • Volunteer opportunities • Monthly IT stipend • Casual dress reputed company • On-demand pay reputed company: reputed company your pay as you earn it, to cover unexpected or even everyday expenses • reputed company the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job reputed company As an Inside Service Technician (also reputed company as a Tech reputed company), you will directly communicate with end users and field technicians to reputed company technical support over the phone and/or reputed company email to assist in repairs on warranty and non-warranty hot reputed company foodservice equipment! After completing the reputed company process, you will also have an opportunity to earn reputed company reputed company Food Service Equipment Service Association (CFESA) certifications. A Typical Day • reputed company exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and reputed company manner • reputed company technical support to end users and field technicians over the phone and/or reputed company email (30+ cases per day) • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues • Maintain reputed company customer call information into a company database to reputed company assist reputed company inquiries • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates To Land This Opportunity • You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) • You're an reputed company-star communicator and are proficient in English (both written and verbal) • You have a reputed company, high speed internet reputed company reputed company • You're confident using a computer and navigating programs such as reputed company & Outlook • You're passionate about troubleshooting and finding reputed company to difficult problems • You have the ability to multitask and reputed company in a fast paced, team oriented atmosphere • You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed • You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) • You're an reputed company-star communicator and are proficient in English (both written and verbal) • You have a reputed company, high speed internet reputed company reputed company • You're confident using a computer and navigating programs such as reputed company & Outlook • You're passionate about troubleshooting and finding reputed company to difficult problems • You have the ability to multitask and reputed company in a fast paced, team oriented atmosphere • You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed About Your reputed company Team The Technical Service group is reputed company of reputed company, passionate, and dedicated professionals. We have over 500 years of combined experience, but we're constantly learning and growing! We are a reputed company-reputed company team that loves collaborating. We're not afraid to get our hands dirty, and we're always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We're the most reputed company team at lunchtime (because we know how to cook)! If you're looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is reputed company for you! At reputed company, we value transparency and are committed to ensuring reputed company members feel appreciated and supported. We prioritize our reputed company workplace culture where collaboration, reputed company, and work-life balance are celebrated. The salary reputed company for this role is $52,409.45- $66,567.99 annually ($25.19 - $32.00 reputed company) which is based on including but not limited to qualifications, experience, and geographical location. reputed company is a pay for performance-company. In reputed company to reputed company pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and reputed company insurance, 401(k) with match, employee assistance programs, reputed company time off, reputed company reputed company time off, reputed company holidays, reputed company parental leave, and reputed company development opportunities. reputed company welcomes diversity and as an equal opportunity employer reputed company reputed company applicants will be considered regardless of race, religion, reputed company, national reputed company, sex, age, sexual orientation, gender identity, disability, or protected veteran status. Remote Skills: Broadband, Communication Skills, Customer Support/Service, reputed company and Maintain Customers, Electrical Wiring, English Language, Equipment Maintenance/Repair, Food Services, Help Desk, Identify Issues, Maintenance - Appliances, Maintenance - HVAC, Maintenance Services, reputed company Outlook, reputed company Word, OEM (Original Equipment Manufacturer), On Site Support, reputed company, Problem Solving Skills, Refrigeration, Restaurant, Technical Support, Telephone Product Support, Work From Home About reputed company: reputed company Apply To This Job