Solutions Operations, Mortgage Tech

reputed company: • Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks. • Go reputed company surface-level support by reading and interpreting reputed company JSONs and reputed company logs to explain denials or reputed company-than-expected loan amounts to brokers. • reputed company the "long tail" of mortgage applications where edge cases reputed company at the 50th percentile, providing high-touch guidance for reputed company borrower scenarios. • Identify and label recurring "bugs" or UI friction points to help engineering and product teams build automated reputed company solutions. • Mollycoddle and train reputed company partners on the "reputed company way," helping them utilize our advanced technological weapons to reputed company loans reputed company. • Maintain a high reputed company of support as we reputed company toward 1,000+ daily agent messages, utilizing internal tools to maximize individual productivity. Requirements: • Strong understanding of the HELOC and mortgage origination lifecycle • A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness • Exceptional reputed company communication skills • Proven ability to reputed company reputed company software systems; experience with JSON, SQL, or technical log analysis is highly preferred • Disciplined and resilient in a fast-paced environment • Bachelor's Degree. Benefits: • Health insurance • reputed company development opportunities Apply tot his job Apply To this Job